Marco Barthelemy
Lake Worth,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales professional who engages with customers to help establish rapport, with a proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Family Advisor
Caring.com
03.2023 - Current
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Speak with 60+ families per day that are motivated to find care for their loved ones without losing passion or energy.
- Actively listen, assess information quickly, and problem solves to overcome obstacles in closing sales calls.
- Qualify both consumers, and housing providers to accurately send communities that would provide the best care.
- Effectively balances the concerns of both consumers and communities to leave all parties with a positive opinion of the Caring brand.
- Be organized and manage time effectively in a fully remote environment; balancing adding new volume to my pipeline while also converting existing pipeline at a high rate.
Maintenance Assistant
Veranda Club
02.2021 - 12.2022
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Maintained safety conditions and standards in facility.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Replaced worn or damaged parts to restore equipment functionality.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Circulated throughout facility weekly to identify light bulbs in need of replacement.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Maintained detailed logs and accurate records of maintenance and repairs performed.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
Maintenance Technician
Phoenix At Delray
05.2019 - 02.2021
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Pest Control Technician
Above And Beyond Pest Management
01.2018 - 05.2019
- Managed over 40 homes and business per week.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Pest Control Technician
Florida Environmental Pest Management
12.2016 - 01.2018
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
Appointment Setter
Humana/Aetna
05.2015 - 11.2016
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Inbound Sales Representative
Alorica
04.2013 - 03.2015
- Developed and maintained working knowledge of ATT and DirecTV products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with multiple means of communication within fast-paced environment.
Education
No Degree - Film
Palm Beach State College
Lake Worth, FLTechnology Sales Development - Tech Sales
Course Careers
Remote10.2023
Skills
- Case Management
- Needs Assessments
- Customer Support
- Time Management
- Apple macOS
- Verbal Communication
- Sales Expertise
- Book of business
- Building Customer Loyalty
- Verbal and Written Communication
- Customer Relationship Management
- New Business Development
- Overcoming Objections
- Lead Generation
- Exceptional Customer Service, and Superior Organizational Skills
- Lead Generation
- Sales Cycle Management
- Analytical Thinking
- Superior Organizational Skills
- Lead Generation
- Exceptional Customer Service
- Sales Cycle Management
Timeline
Family Advisor
Caring.com
03.2023 - Current
Maintenance Assistant
Veranda Club
02.2021 - 12.2022
Maintenance Technician
Phoenix At Delray
05.2019 - 02.2021
Pest Control Technician
Above And Beyond Pest Management
01.2018 - 05.2019
Pest Control Technician
Florida Environmental Pest Management
12.2016 - 01.2018
Appointment Setter
Humana/Aetna
05.2015 - 11.2016
Inbound Sales Representative
Alorica
04.2013 - 03.2015
No Degree - Film
Palm Beach State College
Technology Sales Development - Tech Sales
Course Careers
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