Summary
Overview
Work History
Education
Skills
Timeline
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Marco Boykin

Birmingham

Summary

Dynamic Bank Operations Supervisor at Regions Bank with a proven track record in optimizing operational efficiency and enhancing customer satisfaction. Skilled in team leadership and performance metrics monitoring, I successfully mentored staff and improved processes, ensuring compliance and timely reporting. Proficient in banking software, I drive results through effective communication and attention to detail.

Overview

32
32
years of professional experience

Work History

Bank Operations Supervisor

Regions Bank
01.1994 - Current
  • Oversee cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
  • Monitor transaction processing, account maintenance and record keeping.
  • Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
  • Continuously analyzed operational performance data to identify trends, optimizing processes as needed for increased productivity and customer satisfaction.
  • Prepare reports for management and regulatory bodies.
  • Ensure compliance with banking regulations and internal policies.

Production Support Specialist Supervisor

Amsouth Bank (now Regions Bank)
12.1997 - 12.2005
  • Provided status reports to management.
  • Determined quality control standards.
  • Managed performance issues
  • Mentored team members
  • Guided on performance improvement
  • Promoted an environment of collaboration and teamwork by organizing regular meetings that fostered strong working relationships among staff members.
  • Supervised a staff of 15+ nonexempt associates
  • Assigned work and determined work flow

Wholesale Lockbox Productions Support Specialists

Amsouth Bank (now Regions Bank)
01.1994 - 12.1997
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Managed account receivables - processed 100+ items per hour

Education

No Degree - Engineering

University of Alabama At Birmingham
Birmingham, AL

Skills

  • Team leadership and motivation
  • Operational efficiency optimization
  • Staff training and development
  • Performance metrics monitoring
  • Proficiency in banking software and systems
  • Excellent communication and organizational skills

Timeline

Production Support Specialist Supervisor

Amsouth Bank (now Regions Bank)
12.1997 - 12.2005

Bank Operations Supervisor

Regions Bank
01.1994 - Current

Wholesale Lockbox Productions Support Specialists

Amsouth Bank (now Regions Bank)
01.1994 - 12.1997

No Degree - Engineering

University of Alabama At Birmingham

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