Lamiek Fortson
Washington,DC
Summary
Adept at enhancing facility cleanliness and ensuring high-quality standards, leveraging expertise in cleaning, quality control, and team management at the Federal Bureau Of Prisons. By implementing preventative maintenance and rigorous inspection procedures, Significantly improved product quality and workplace safety, demonstrating exceptional customer service and leadership skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Janitorial Services Supervisor
FBOP (Federal Bureau Of Prisons)
01.2018 - 06.2024
- Established preventative maintenance routines for equipment, prolonging life span and minimizing downtime due to repairs.
- Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
- Provided excellent customer service, resolving client issues professionally and efficiently while maintaining positive relationships.
- Improved team morale through effective communication, regular feedback, and recognition of exceptional performance.
- Maintained a safe work environment by enforcing safety protocols and training staff on proper usage of chemicals and equipment.
Janitorial Specialist
FBOP (Fedreal Bureau Of Prisons)
01.2012 - 01.2018
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Supported building security measures by locking doors, turning off lights, and securing sensitive areas after hours when necessary.
- Enhanced workplace safety by promptly addressing spills and other potential hazards.
- Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
Quality Control Supervisor
Textile Industry (Federal Bureau Of Prisons)
01.2007 - 12.2012
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
Carpet Cleaner
The Carpet Cleaning Expert
06.2000 - 09.2003
- Operated in equipment safely and took care to watch out for children and pets.
- Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
- Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
- Streamlined carpet cleaning processes for faster completion times without compromising quality.
- Performed specialty treatments on stains.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Stayed up-to-date on industry trends and best practices for optimal results in carpet cleaning services.
Education
Bachelor of Arts - Ministry
Vision International
FBOP (Federal Bureau Of Prisons)08.2014
Skills
- Cleaning Expertise
- Restroom maintenance
- Team Management
- Waste disposal
- Chemical Handling
- Carpet cleaning
- Visual Inspection
- Product Inspection
- Quality Control
- HVAC
- Defect Identification
- Inspection documentation
- Advanced Customer Service
Certification
- Certified HVAC Specialist {Cert #1317383686510}, ESCO Institute
- Certified Job Safety Instructor {Cert #23477805}, National Center for Construction Education & Research
Timeline
Janitorial Services Supervisor
FBOP (Federal Bureau Of Prisons)
01.2018 - 06.2024
Janitorial Specialist
FBOP (Fedreal Bureau Of Prisons)
01.2012 - 01.2018
Quality Control Supervisor
Textile Industry (Federal Bureau Of Prisons)
01.2007 - 12.2012
Carpet Cleaner
The Carpet Cleaning Expert
06.2000 - 09.2003
Bachelor of Arts - Ministry
Vision International