Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Marco Calvillo

Joliet,Illinois

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Onsite Supervisor

Surestaff @HelloFresh
12.2023 - 08.2024
  • Resolved conflicts quickly and diplomatically among team members to minimize disruptions to workflow.
  • Ensured safety compliance on-site by conducting regular inspections and implementing necessary improvements.
  • Enhanced project efficiency by closely monitoring progress, identifying potential issues, and providing timely solutions.
  • Facilitated regular progress meetings with stakeholders, ensuring transparency in project updates, issues resolution, and decision making.
  • Overlooked and managed multiple locations, which included 100-130 employees.

Onsite Manager

SwipeJobs Premier Solutions @Menasha
07.2021 - 12.2023
  • Ensured compliance with safety regulations, quality standards, and company policies
  • Implemented strategies to improve customer satisfaction ratings while controlling costs
  • Resolved conflicts between team members in a professional manner
  • Planned, monitored the daily workflow of personnel to ensure optimal productivity
  • Successfully managed and coordinated onsite activities for multiple projects simultaneously
  • Utilized problem-solving techniques to quickly resolve customer complaints or inquiries
  • Led a team of about between 120-160 employees per shift.
  • Focused on KPI's and made sure that the metrics/goals were being met.

Manager

Panera Bread
09.2020 - 05.2021
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Mentored and trained new employees on company policies and procedures
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Coached and motivated team, driving sales and delivering exceptional customer service

Manager

AMC Theaters
05.2017 - 08.2020
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Mentored and trained new employees on company policies and procedures
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Delegated tasks, freeing up time to focus on higher-value activities
  • Reduced workplace safety or health hazards by enforcing work practices and procedures
  • Conducted regular staff meetings to foster effective communication and performance

Education

ASSOCIATE IN ARTS (A.A.) - APPLIED SCIENCE

Joliet Junior College
Joliet, IL
05.2017

Skills

  • Cost Control
  • Customer Inquiries
  • Key Performance Indicators (KPIs)
  • Operational Efficiency
  • Training Initiatives
  • Workflow Processes
  • Manager Coaching and Training
  • Complaint Response
  • Client Satisfaction
  • Motivational Leadership
  • Payroll
  • Shift Scheduling

Certification

First Aid Certification

References

References available upon request

Languages

Spanish
Native or Bilingual

Timeline

Onsite Supervisor

Surestaff @HelloFresh
12.2023 - 08.2024

Onsite Manager

SwipeJobs Premier Solutions @Menasha
07.2021 - 12.2023

Manager

Panera Bread
09.2020 - 05.2021

Manager

AMC Theaters
05.2017 - 08.2020

ASSOCIATE IN ARTS (A.A.) - APPLIED SCIENCE

Joliet Junior College

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Marco Calvillo