Marco Campoverde

• Resolved ServiceNow tickets involving workstation issues, account access, and system troubleshooting.
• Assisted with Active Directory tasks, user provisioning, and group membership updates.
• Supported hardware setup, imaging, and configuration for Windows 10/11 devices.
• Collaborated with senior technicians to maintain a stable and secure IT environment.

• Cisco Switch Configuration & Infrastructure Work
Configured Cisco switches and VLANs via Meraki Dashboard, installed network hardware, and replaced a NAS drive during data center maintenance.

• Enterprise Phone Extension Mapping
Linked employees to VoIP desk phones using Cisco Unified Communications Manager, ensuring accurate extension assignments and updated records.
• Automation Workflow
Developed internal automation using Microsoft Power Automate to streamline multi‑step processes and reduce manual workload.
• Architecture Review Document (ARD) Packet
Analyzed system performance, security risks, and infrastructure changes using SQL and Power BI to produce quarterly ARDs for leadership.

7th Place January 2026
• Website Injection Exploitation
Manipulated URL parameters to identify vulnerabilities, bypass filters, and extract hidden flags.
• Custom Scripting for Privilege Escalation
Developed targeted scripts to modify cookies and gain admin‑level access during challenge scenarios.
• OSINT Reconnaissance Workflow
Used OSINT scanning tools to gather actionable intelligence on targets, strengthening investigative accuracy.
• Applied Classroom Knowledge in Real‑World Scenarios
Reinforced offensive security fundamentals through hands‑on, time‑pressured problem solving.

• Security & Access Control
Applied Windows hardening standards, configured security policies and password/lockout rules, and managed local admin rights, UAC settings, and account provisioning.
• Linux & System Administration
Administered Linux systems (users, groups, permissions, services) and performed routine system checks, troubleshooting, and documentation across Windows and Linux environments.
• IT Operations
Supported enterprise‑style workflows through Active Directory tasks, workstation setup, and environment maintenance simulations.
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