Marco Cano
La Feria,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow at the University of Texas Rio Grande Valley Transportation Team. Expert in customer support and team collaboration, I significantly increased revenue through strategic upselling. My leadership in kitchen efficiency and training at Texas Roadhouse and Freddy's Frozen Custard & Steakburgers showcases my commitment to excellence and regulatory compliance.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
University of Texas Rio Grande Valley
2024.02 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Increased revenue by cross-selling and upselling products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Coordinated bus departures with specific number of passengers.
- Discussed with bus drivers on best route for desired destination.
Kitchen Expeditor
Texas Roadhouse
2023.08 - 2024.02
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Organized dining area based on reservations, minimizing waiting times.
- Assisted preparation of food plates, overseeing quality, and appearance.
Cook Trainer
Freddy's Frozen Custard & Steakburgers
2022.05 - 2023.08
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Directed team in off-peak ingredient preparation and restocking work.
- Supported management strategies to build cooperative and skilled kitchen team.
- Cooked same meals over and over during shifts with exact quality results.
- Coordinated group training to share kitchen procedure changes.
- Trained cooks to maintain clean, organized and sanitary workstations.
Cashier Team Lead
The Butcher Shop
2021.05 - 2022.03
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Arts - Social Studies Teacher Education
University of Rio Grande Valley
Edinburg, TX05.2025
Associate of Science - Interdisciplinary Studies
South Texas College
Mcallen, TX05.2021
Skills
- Appointment Scheduling
- Regulatory Compliance
- Customer Support
- Clerical Support
- Workflow Optimization
- Team Collaboration
Timeline
Customer Service Associate
University of Texas Rio Grande Valley
2024.02 - Current
Kitchen Expeditor
Texas Roadhouse
2023.08 - 2024.02
Cook Trainer
Freddy's Frozen Custard & Steakburgers
2022.05 - 2023.08
Cashier Team Lead
The Butcher Shop
2021.05 - 2022.03
Bachelor of Arts - Social Studies Teacher Education
University of Rio Grande Valley
Associate of Science - Interdisciplinary Studies
South Texas College
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