Marco Carranza
New Port Richey,FL
Summary
Service oriented professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
Work History
Maintenance Technician
American Campus Communities
07.2020 - 08.2025
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Maintenance Technician
Cottonwood Capital Property Management
05.2011 - 06.2020
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated varied hand and power tools to complete repairs.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Collaborated with team members to complete larger repair projects efficiently.
Maintenance Technician
Sherman Residential
09.2004 - 01.2009
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Purser
Royal Caribbean Cruise Line
05.2000 - 04.2004
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Implemented time-saving procedures that increased team efficiency while maintaining high levels of service quality.
- Used excellent customer service skills in addressing passengers' needs.
- Monitored compliance with maritime regulations, contributing to a safe and secure environment on board.
Safety Inspector and Rig Interpreter
Falcon Drilling Company.
09.1994 - 10.1999
- Monitored industry trends and emerging technologies, proposing innovative solutions for enhancing workplace safety measures as needed.
- Strengthened employee involvement in workplace health and safety initiatives by creating opportunities for workers to contribute ideas and feedback to mitigate risk.
- Evaluated the effectiveness of safety equipment, recommending improvements or replacements as necessary.
- Enhanced communication between English and Spanish speakers by accurately interpreting in real-time during drilling drilling and various jobs on the rig.
- Attended training programs to improve professional knowledge and interpretation skills.
Education
Private Pilot - Aviation
Briko Air Services
Port Of Spain, Trinidad And Tobago12-1991
High School Diploma -
Colegio Los Proceres
Puerto Ordaz, Venezuela 07-1989
Skills
- Service-oriented mindset
- Willing to learn
- Excellent communication
- Problem-solving aptitude
- Self motivation
- Multitasking Abilities
- Cooperative
Languages
English
Timeline
Maintenance Technician
American Campus Communities
07.2020 - 08.2025
Maintenance Technician
Cottonwood Capital Property Management
05.2011 - 06.2020
Maintenance Technician
Sherman Residential
09.2004 - 01.2009
Purser
Royal Caribbean Cruise Line
05.2000 - 04.2004
Safety Inspector and Rig Interpreter
Falcon Drilling Company.
09.1994 - 10.1999
Private Pilot - Aviation
Briko Air Services
High School Diploma -
Colegio Los Proceres