MARCO CARRETE
Summary
To obtain a position which will allow me to provide leadership by exemplifying exceptional guest service, dedication to company goal directives, and create an enjoyable work environment where excellence is rewarded.
Overview
27
27
years of professional experience
Work History
General Manager
GoPuff
McAllen, TX
10.2020 - Current
- Plans, directs, and is accountable for all site operations including, deliveries, inventory, equipment, and systems
- Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Builds and delivers productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Site Leaders to balance labor
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the store by analyzing and interpreting reports
- Implements and monitors Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develops and implements action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teaches and trains the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Creates and implements plans to improve the financial performance of the site
- Maintains overall appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management
- Creates a customer-first culture/environment and manage overall financial performance
- Creates customer loyalty and relationships within local community
Store Manager
Dollar General
San Benito, TEXAS
04.2020 - 10.2020
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies;ensure the store is properly staffed
- Provide proper training for employees; conduct performance evaluations; identify gaps for appropriatesolutions and/or counseling, up to and including termination
- Make recommendations regarding employee pay rate and advancement
- Communicate performance, conduct and safety expectations regularly; coordinate meetings and events toencourage safety, security and policies
- Ensure that the store is appropriately staffed and effectively opened and closed each day
- Personally open thestore a minimum of two times per week; personally close the store a minimum of two times per week
- Evaluate operating statements to identify business trends (including sales, profitability, and turn), expensecontrol opportunities, potential shrink, and errors
- Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction andinventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts
- Facilitate the efficient staging, stocking and storage of merchandise by following defined company workprocesses
- Ensure that all merchandise is presented according to established practices; utilize merchandise fixturesproperly including presentation, product pricing and signage
- Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facilitycontrols
- Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence tostated company security practices and cash control procedures
- Provide superior customer service leadership
- Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment
- Ensure that the store is adequately equipped with tools necessary to perform required tasks
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee
- Handbook, and company communications; ensure employee compliance
- Complete all paperwork and documentation according to guidelines and deadlines.
Customer Service & Receiving Manager
Bass Pro Shops
Harlingen, Texas
08.2014 - 03.2020
- Generating departmental sales and profit while controlling expenses, inventory, payroll, coordinatingdepartmental merchandising, marketing and store operations
- Support a strong commitment to world class customer service through coaching, training and positivemotivation
- Staffing departments with service oriented associates
- Prepares administers performance appraisals, weekly work schedule and daily activities of up to 30associates
- Opening and closing the store
- Resolve customer and associate issues
- Assists with coordination of all special events; maintenance of pricing and UPC integrity; determining properassortments; accuracy of inventory; proper display, signing and pricing of all advertised items
- Sets department shrink goals, prepares shrink action plans, manages the daily inventory processes, pricechanges, transfer requests, vendor deliveries, unloading and departing merchandise trailers, disposes offirearm sales.
Store Manager & Metro Trainer
GameStop
Harlingen, Texas
05.2005 - 08.2014
- Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment
- Directly influence the talent development and business results of several field teams through GameStop'sglobal performance management strategy and related tools, such as development planners and performanceworksheets
- Ensure that successful on-boarding and development occurs throughout the district
- Communicate the potential that others have to grow with GameStop, including career path information
- Encourage outstanding business results by focusing on specific behaviors and outcomes
- Use the STAR/ARfeedback model, Interaction Guidelines, and Key Principles when interacting with others
- Personally model the professional conduct expected of all GameStop leaders
- Respond favorably and quickly to all business opportunities identified through sales reports, profit and lossstatements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guestservice data
- Validate that stores are scheduling based on sales trends and business needs
- Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guestissues elevated to the multi-unit or corporate level within three days
- Review stores' shrink results, conduct post inventory counts, and report results to Inventory Control in a timelymanner
- Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safetyopportunities
- Monitor stores' appearance and ensure all company standards are maintained
- Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution
Store Director & Training Store Director
Hollywood Video
Harlingen, Texas
08.1995 - 05.2005
- Deliver high level of operational excellence including store appearance, loss prevention, cash handling,inventory control, visual merchandising, safety and security of people and assets
- Supervise partners and provide specific and timely feedback through daily coaching and corrective actionto improve store performance
- Implement and administer all company training policies, best practices in the store
- Conduct new hire orientations for all new partners in the district, evaluate partner performance todetermine development needs and assure training completion
- Follow up and measure district wide training results.
Education
Associate of Applied Science -
Texas State Technical College - Harlingen
Harlingen, TXHigh School Diploma -
San Benito High School
Skills
- Operations management
- Talent recruitment
- Loss prevention
- Leadership development
- Customer service
- KPI tracking
Timeline
General Manager
GoPuff
10.2020 - Current
Store Manager
Dollar General
04.2020 - 10.2020
Customer Service & Receiving Manager
Bass Pro Shops
08.2014 - 03.2020
Store Manager & Metro Trainer
GameStop
05.2005 - 08.2014
Store Director & Training Store Director
Hollywood Video
08.1995 - 05.2005
Associate of Applied Science -
Texas State Technical College - Harlingen
High School Diploma -
San Benito High School
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