Marco Castillo Ramos
Slidell,LA
Overview
11
11
years of professional experience
Work History
Cleaning Clerk
TM Cleaning Solutions
Slidell, LA
12.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Asistence Manager
Time Saver Gas Station
Slidell, LA
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Quality Engineer
CASW
Hondura
08.2017 - 08.2019
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
Logistics Manager
Caribe Distribution
Honduras
01.2015 - 07.2017
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
Timeline
Cleaning Clerk
TM Cleaning Solutions
12.2021 - Current
Asistence Manager
Time Saver Gas Station
11.2019 - Current
Quality Engineer
CASW
08.2017 - 08.2019
Logistics Manager
Caribe Distribution
01.2015 - 07.2017