MARCO CRUZ
Hi Desert Truck Driving School
Lancaster,CA
8
years of professional experience
A sales professional with over 10 years of experience specializing in customer service, retail sales, and upselling techniques. A proven track record of interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas.
Work History
Administrative Assistant
2 Years 8 Months- Greeted prospective students, provided paperwork, scheduled tours, and coordinated interviews with myself.
- Answering phones from prospective students, businesses and corporations providing information about the school.
- Processed student information, including sorting mail and entering data received into the applicant management system.
- Processing payments for students & businesses via card, cash & invoices.
Retail Sales Associate
8 Months- Advised customers on wireless devices, plans, and accessory solutions aligned with individual needs.
- Managed point-of-sale transactions, returns, and payment processing with accuracy and efficiency.
- Resolved billing, account, and service issues using product knowledge and customer care systems.
- Educated shoppers on device features, promotions, and upgrade options to support informed purchases.
- Managed inbound and outbound sales calls to qualify leads and close customer orders.
- Explained product features, pricing, and promotions to match customer needs.
- Resolved objections and handled customer concerns to support conversion.
- Collaborated with sales and support teams to address service issues and order questions.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
RETAIL SALES ASSOCIATE
2 Years 10 Months- Educate customers on store promotions and programs, exceed targets for new enrollments by up to 80%
- Demonstrated product knowledge and provided quality customer service, resulting in an average score of 92% on customer satisfaction surveys
- Coordinate with the store manager to plan weekly events to increase sales volume satisfaction rating.
- Maintain the sales floor and visual merchandising displays and coordinate with receiving teams to ensure optimal inventory levels.
Education
High School Diploma
Skills
Customer Service
Conflict Resolution
Cash Management
POS
Inventory Management
Product Education
Communication
Upselling
Product Merchandising
Client Relations
Timeline
Administrative Assistant
Hi Desert Truck Driving School
03.2024 - CurrentRead More
Retail Sales Associate
Cricket
06.2023 - 02.2024Read More
RETAIL SALES ASSOCIATE
AT&T
01.2019 - 11.2021Read More
Van Nuys AEWC
High School Diploma
Read More