MARCO DALLARI
Lexington,KY
Summary
Positive, self-motivated and detail-oriented professional offering over 25 years of diversified experience in transportation, management, sales, problem solving strategies, and customer service. Efficient with time management skills, navigational strengths (informed in efficient routes within and around Lexington, KY), and car and truck maintenance knowledge. As well as the ability to flexibly adapt and quickly learn in many different working situations and environments.
In Italy owned and operated a tile company where I had over 23 years of experience with: accounting and contracts; all aspects of sales and customer service; inventory of all warehouse stock; and loading, unloading, and delivering, with pallets of tiles throughout Italy.
I am a results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded sales advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed at operating in complex, dynamic environments under tight deadlines. I am honored and prepared to leverage many years experience to take on a new position as warehouse regional service advisor with Warrior Service Company LLC.
Overview
32
32
years of professional experience
2
2
Languages
Work History
Delivery and Pick Up Driver
FedEx Express
05.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Uber and Lyft Driver
Uber and Lyft
10.2018 - 04.2022
- Followed safety rules to keep clean driving record with no accidents or incidents
- Cleaned vehicle regularly to maintain professional appearance
- Notified customers of delays to decrease calls to support
- Achieved consistently high customer scores due to exceptional service
- Drove passengers from pick-up points to deliver to destination
- Managed records by tracking mileage, maintenance and expenses
- Offered riders information about local attractions and restaurants
- Followed regular schedule of pickups for individual customers and groups
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep
- Maintained strict compliance with safety rules for passenger and driver protection
- Inspected vehicle and personally handled routine upkeep.
Seasonal Delivery Driver
United Parcel Service, UPS
11.2021 - 01.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Delivered rush merchandise on tight schedules to meet customer targets
- Submitted accurate invoices, shipping paperwork and logs to support timely record-keeping
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Created delivery routes based on destinations and timelines to maintain efficiency.
Seasonal Delivery Driver
United Parcel Service, UPS
11.2020 - 01.2021
- Same as above.
Delivery Driver
Amazon
05.2019 - 07.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Conferred with dispatch to meet schedule targets and incorporate changes
- Maintained safe driving habits to protect property and general public on roadways
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Loaded, balanced and secured product to safely transport goods.
Supervisor Merchandising Department and Mechanic
Diade USA INC.
12.2015 - 01.2019
- Coached, directed and counseled merchandisers on overall performance, clearly defined expectations, monitored progress and tracked volume for incentives and productivity
- Developed and drove product merchandising plans, analyzed region and store-specific data and recommended actions that boosted business profitability
- Recruited, hired, trained and managed two member merchandising team, oversaw timely, accurate orders and maintained merchandising standards within designated geographic region
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
- Monitored weekly, monthly and quarterly achievement goals
- Negotiated and managed vendor contracts
- Organized and prioritized projects
- Managed purchases, receipts and documentation of materials and packaging for submission in reports
- Organized shipment paperwork, managed file systems and updated tracking spreadsheets
- Improved warehousing and inventory management operations through optimal scheduling and organization.
Area Sales Manager
Keramold
10.2013 - 06.2015
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
Company Owner
MG di Dallari Marco & C. sas
05.1992 - 05.2015
- Kept records for production, inventory, income and expenses
- Devised business and marketing plans and prepared monthly financial reports
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Set pricing structures according to market analytics and emerging trends
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Trained teams on specific operations, applicable procedures and techniques for each job site
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders
- Built and enhanced relationships with clients to boost revenue
- Managed organizational budget and finances
- Maintained client records and information in customer database
- Consulted with potential clients to determine how company could best meet needs
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Made financial and logistics decisions in best interest of company
- Resolved issues quickly through meticulous research and quick decision making
- Conferred with customers to understand needs and finalize purchase orders
- Identified customers' individual needs by asking open-ended questions and gathering information with tile and porcelain flooring.
Area Sales Manager
Stone & Glass
05.2009 - 09.2013
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Built lasting relationships with clients through outstanding customer service interactions.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
Sales Representative
Ariostea, Elios, La Faenza And Kronos
05.1998 - 03.2005
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
Education
English Study -
Bluegrass Community And Technical College
Lexington, KY01.2021
Philosophy -
University of Bologna, Italy
Bologna, Italy01.1990
High School Diploma -
I.T.C.G. A.Baggi
Sassuolo, Italy06.1989
Skills
- Communications and Interpersonal Skills
- Fare and Voucher Collection
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Punctuality
- GPS and route planning
- Safety Management
- Vehicle Inspection
- Route Planning
- Route Management
- Vehicle Maintenance
- Relationship Building
- Accident Prevention
- Schedule Management
- Order picking and processing
- Shipping and packaging
- Strategic Planning
- Processes and procedures
- Staff Development
- Business Management
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Marketing
- Negotiation
- Business Development
- Business Planning
- Budget Control
- Brand Management
- Problem Resolution
- Team Development
- Training and Development
- Staff Training
- Good Judgment
- Process Improvement
- Interpersonal Relations
- Business Analysis and Reporting
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Delivery and Pick Up Driver
FedEx Express
05.2022 - Current
Seasonal Delivery Driver
United Parcel Service, UPS
11.2021 - 01.2022
Seasonal Delivery Driver
United Parcel Service, UPS
11.2020 - 01.2021
Delivery Driver
Amazon
05.2019 - 07.2019
Uber and Lyft Driver
Uber and Lyft
10.2018 - 04.2022
Supervisor Merchandising Department and Mechanic
Diade USA INC.
12.2015 - 01.2019
Area Sales Manager
Keramold
10.2013 - 06.2015
Area Sales Manager
Stone & Glass
05.2009 - 09.2013
Sales Representative
Ariostea, Elios, La Faenza And Kronos
05.1998 - 03.2005
Company Owner
MG di Dallari Marco & C. sas
05.1992 - 05.2015
English Study -
Bluegrass Community And Technical College
Philosophy -
University of Bologna, Italy
High School Diploma -
I.T.C.G. A.Baggi