Marco D'Angelo
Staten Island,NY
Summary
Results-driven healthcare management and finance graduate with a strong passion for health administration and pharmaceuticals. Demonstrated dedication and hard work throughout five years of professional experience in sales, customer service, and the financial sector. Known for exceptional communication and organizational skills that consistently contribute to successful outcomes. Seeking a full-time position to leverage expertise and drive positive change within the healthcare industry.
Overview
6
6
years of professional experience
Work History
Financial Advisor
New York Life Insurance Co
08.2024 - 01.2025
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Front End Cashier/Customer Service
Pizzeria Giove
07.2023 - 06.2024
- Maintain high standards of customer service during high-volume, fast-paced operations
- Efficiently communicate with coworkers and management
- Verify product count and order inventory
- Build relationships with loyal clientele through friendly interaction
- Handled high volumes of transactions with accuracy, contributing to overall restaurants sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Front Desk Representative
FITTTL4LIFEPROGYM
09.2023 - 05.2024
- Increased membership sales by7% by selling memberships to new clients
- Provide tours to clients
- Maintain a positive relationship with all the members of the gym
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Sandwich Maker
Royal Crown Bakery
10.2018 - 08.2021
- Prepared and organized sandwiches for individual and catering orders
- Restocked ingredients and prepared store for the next day
- Provided prompt quality customer service to a diverse clientele
- Prioritized and completed multiple concurrent tasks
Customer Service Assistant
Leucos USA
03.2020 - 01.2021
- Place orders and issue refunds or exchanges
- Process orders, forms, applications, and requests
- Document and maintain records of customer interactions
- Cancel or upgrade accounts
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
Education
Bachelor of Science - Health Administration ; Finance
Mount Saint Mary College
Newburgh, NY05.2024
Skills
- Relationship building and management
- Relationship building
- Analytical thinking
- Sales expertise
- Customer service
- Critical thinking
- Active listening
- Data entry
Timeline
Financial Advisor
New York Life Insurance Co
08.2024 - 01.2025
Front Desk Representative
FITTTL4LIFEPROGYM
09.2023 - 05.2024
Front End Cashier/Customer Service
Pizzeria Giove
07.2023 - 06.2024
Customer Service Assistant
Leucos USA
03.2020 - 01.2021
Sandwich Maker
Royal Crown Bakery
10.2018 - 08.2021
Bachelor of Science - Health Administration ; Finance
Mount Saint Mary College
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