Marco De Jesus

Financial Operations & Compliance Management:

• Orchestrated seamless handling of diverse down payments, both in cash and lienholder checks, demonstrating financial acumen.
• Ensured precision in daily revenue transactions by meticulously counting, reconciling, and concluding the drawer, optimizing financial accuracy.
• Executed deposits of daily revenue to Wells Fargo, a testament to meticulous financial management and adherence to best practices.
• Spearheaded transparent contract preparation and signing, fostering trust through clear communication in all transactions.

Strategic Documentation & Customer Engagement:

• Played a pivotal role in confirming payoffs for active loans from lienholders, pivotal to informed appraisal and acquisition of pre-owned vehicles.
• Championed vehicle registration accuracy via DMV site (AVRS), substantiating meticulous attention to documentation precision.
• Delivered comprehensive vehicle history and NHTSA recall disclosures, enhancing transparency and customer confidence during contract signings.
• Elevated accuracy levels to surpass 90%, and currently maintaining perfect 100% customer satisfaction survey rating.

Regulatory Compliance & Functional Expertise:

• Orchestrated release of liabilities and loan account closures, showcasing diligent adherence to compliance protocols.
• Fostered robust communication with lenders and Central Business Office for California title updates, a pivotal link in the regulatory chain.
• Disclosed vehicle purchase agreements, ensuring legal clarity and reinforcing customer trust.
• Managed streamlined mail distribution via FedEx to the home office and customers, exemplifying efficient administrative prowess.

Operational Excellence & Collaborative Leadership:

• Proactively engaged customers to secure essential missing documents and signatures for seamless vehicle ownership transfer, emphasizing meticulous attention to detail.
• Organized and cataloged documents, adhering to precise order numbers, enhancing organizational efficiency and compliance.
• Enabled vehicle readiness for sale by coordinating smog sheets, vehicle identification numbers, and titles with the inventory team.
• Exhibited exceptional collaboration with out-of-state CarMax stores, meticulously following chain of ownership protocols for transparent transactions.
• Scheduled appointments and maintained employee appointment calendar using Business Operations Carmax.
• Organized vendor contracts for review by senior management.

• Performed regular audits of warehouse operations to identify areas for improvement.
• Worked closely with purchasing department on stocking levels necessary for optimal inventory management.
• Created reports to track shipment progress, performance metrics, and other related data.
• Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
• Successfully executed all guest orders promptly and efficiently. Demonstrated proficiency in packaging and shipping orders, both locally and across state lines. Consistently met designated deadlines for order fulfillment.
• Assumed responsibility for training new team members and effectively leading the team in the absence of supervisors. Proficiently managed team schedules, ensuring optimal allocation of time and breaks.

• Provided strong leadership by overseeing and directing team members to maintain focused task execution. Managed fulfillment of orders from third-party vendors while ensuring quality standards. Successfully orchestrated catering services for a substantial clientele of 1,100 UCR students. Expertly monitored and maintained optimal temperatures for smoked meat products. Proficiently handled cashier responsibilities. Conducted thorough bi-weekly drawer counts and managed fund deposits. Demonstrated skill in precision cutting and preparation of various meat products."
• Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
• Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
• Maximized service levels through hands-on leadership.
• Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.