Marco De Los Santos
Summary
Organized, efficient, and hardworking individual constantly seeking new ideas and opportunities to enhance skills and contribute effectively. Strong willingness to learn and adapt, eager to put new insights into practice. Embraces innovation and remains open-minded, striving to make a valuable impact in any professional setting.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2025 - Current
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Representative
T-Mobile
09.2024 - 01.2025
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
Supervisor Mechanic Technician
Red Autozone Mechanics
05.2021 - 06.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Representative
Metro by T-Mobile
06.2017 - 03.2020
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Certificate - Software Developer
General Assembly
New York, NY12-2022
High School Diploma -
Roosevelt Highschool
Yonkers, NY06-2017
Skills
- Detail-oriented,
- Customer Service
- Technical Assistance
- Effective Problem Solving
- Time Management
- Business Development
- Bilingual
Languages
English
Spanish
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Sales Representative
T-Mobile
09.2024 - 01.2025
Supervisor Mechanic Technician
Red Autozone Mechanics
05.2021 - 06.2024
Sales Representative
Metro by T-Mobile
06.2017 - 03.2020
Certificate - Software Developer
General Assembly
High School Diploma -
Roosevelt Highschool
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