Marco Espada
Customer Service
Germantown,MD
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in X industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Lifeguard
High Sierra Pools
Germantown
05.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Monitored safety of guests in and around swimming pool.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Work At Home-Customer Service Representative
Alorica
Germantown, Maryland
01.2019 - 02.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - General Studies
Montgomery College
Rockville, MD 12.2001 - 06.2006
Skills
Time managementundefined
Karaoke
Solo artist singing 50% of the time at home.
Timeline
Lifeguard
High Sierra Pools
05.2021 - Current
Work At Home-Customer Service Representative
Alorica
01.2019 - 02.2021
No Degree - General Studies
Montgomery College
12.2001 - 06.2006
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