MARCO FERREIRA
Parkland,FL
Summary
Results-driven and inclusive Executive officer with strategic initiatives to improve overall organization efficiency and performance. Skilled at cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and program integrity.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
Housing Authority of the City of Fort Lauderdale
2023.04 - Current
- Develop and implement strategic plans and initiatives to meet the housing authority's mission, vision, and objectives
- Oversee and manager a $45,000,000 budget that includes our property management portfolio and affordable housing programs
- Executed new policies to enforce proper financial and operational controls
- Implement the agency's first homelessness housing program
- Manage a portfolio of 1900 residential units that primarily focuses on Tax Credit, affordable and subsidized housing
- Created new department and employee right size methods to ensure proper departmental efficiency
- Increased Housing Choice Voucher program distribution to our partners with 3400 vouchers
- Implement new resident services at all locations to ensure self sufficiency opportunities
- Execute short and long-terms program KPI goals and measurements
- Increase compliance models to ensure the agency is in compliance with Local, State and Federal requirements
- Provide leadership and direction to all operational departments, including property management, maintenance, finance and administration.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Adjunct Assistant Professor
Temple University-Tyler School of Art
2020.08 - Current
- Developing, delivering, and reviewing course material and syllabi
- Creating a classroom environment where students feel comfortable participating and learning
- Setting up assessments based on departmental regulations and requirements
- Prepare students for assessments and provide helpful performance feedback
- Provide extra support to students who require it and schedule consultation times
- Answer students' questions and provide feedback on assignments or essay drafts
- Assist other faculty members with lesson plans and assessments
- Recommend additional readings or advice to students as required.
- Enhanced student comprehension by employing diverse teaching methodologies and incorporating real-world examples.
- Improved course curriculum by collaborating with fellow faculty members to identify areas for development and implement necessary changes.
Director of Philanthropy
Grant Cardone Foundation
2022.07 - 2023.04
- Implemented an annual and long strategic plan to ensure programmatic consistency
- Management of a $3,000,000 budget to provide funding opportunities to new partners supporting our mission
- Implementation of new grant systems to support current and new programs
- Cultivated the foundations existing and new pool of donors for consistent annual giving
- Perform a 200% increase of collaborative partnerships to support the mission
- Led independent audits to confirm its compliance with Federal and Local non-profit regulations
- Secured $500,000 in corporate sponsorships (first 6 months of employment)
- Execute short and long-terms program KPI goals and measurements
- Developed new fundraising campaigns via social media, letters, emails and community engagement
- Performed quality control methods to ensure By-Laws and its actions are complying
- Implemented new core programs to align with the foundation's mission and education platform
- Instilled new compliance procedure to sure foundation and organization structure in place.
- Enhanced donor relations by implementing personalized outreach strategies and timely communication.
- Streamlined fundraising processes for increased efficiency, leading to a higher number of successful grant applications.
Director-Workforce Development and Homeownership
Philadelphia Housing Authority (PHA)
2014.01 - 2022.05
- Created community engagement forums and focus groups for inclusion and diversity program design
- Successfully assist over 1,400 families become self sufficient in various programs of homeownership, education, workforce, and entrepreneurship (25 different programs in total)
- Implemented the agency's Work for Home Initiative with the City of Philadelphia to support homelessness
- Optimize various program designs and procedures that incorporates both public and private services
- Determined areas of improvement for program results and initiate changes to increase capacity and production
- Created new ground departments: PHA Workforce Center, Vaux Community Center-EnVision Center and Section 3 Resource Center
- Execute short and long-terms program KPI goals and measurements
- Initiated compliance reporting with Commonwealth, Federal and HUD regulations
- Develop and led execution of PHA's Entrepreneurship Fellowship program to PHA residents
- Implemented policies and procedures related to the PHA Workforce Center, Homeownership and Section 3 Resource Center, Jobs Plus Program (Raymond Rosen and Wilson Park public housing sites)
- Apply strategic planning for current and new partnerships within the department to increase programs to the PHA resident body
- Increase free workforce training, entrepreneurship, and development programs to PHA's Community Partners division (3,000 visitors in 2019 at the Vaux Community Center/PHA Workforce Center)
- Engage, inform, and receive resident input from PHA residents and their leaders about the resident programs and its process
- Presented department's programming to the PHA resident body, its resident leaders and PHA staff
- Incorporate a high standard of record keeping and management with any and all programming
- Provide and recommend new innovative processes to evaluate benchmark goals, and policies/procedures across various departments
- Increased operations efficiency as a key collaborator and policy executor with Legal, Operations, Finance and Contracts departments
- Provide development strategies to increase donations and sponsorships by a minimum of 10% per annum
- Successfully identify, cultivate, and solicit donors/grantor in the creation of a $1,000,000 Scholarship endowment
- Successfully secured over 50 new partners totaling over $40,000,000 of in-kind services solely for PHA residents through Choice Neighborhood Initiative, Family Self Sufficiency, Jobs Plus and Resident Opportunity grant applications
- Negotiated budget credit and leveraged resources through T-Mobile on the acquisition of 4,500 of tablets for PHA's ConnectHomeUSA initiative
- Leverage PhillySEEDS' non-profit status to secure more services and opportunities for PHA residents.
Director
L & M Lending, LLC
2006.04 - 2012.03
- Responsible for the daily organization of the company's financials and sales force with company training with explaining proper employee protocols
- Provide customer service to all clients with updates on their files and problem solving their issues
- Identified and corrected any problems with proper consulting all parties involved
- Mortgage Broker Company responsible for company's operations along with loan origination, processing, post-closing, and compliance
- Increased revenues by a minimum of 10% from 2006 to 2011
- Exceeded all annual revenue and profit contribution goals
- Built a 20 person multi-functional team (sales, technical support and administration) from the ground up
- Implemented the MISMO XML process to the organization's services of Underwriting, Mortgage insurance application, Credit reporting, Flood and title insurance, Property appraisal, Loan delivery, Product and pricing, Loan Servicing, and Secondary mortgage market investor reporting.
Sales Manager
Proficio Mortgage
2012.05 - 2014.01
- Responsible in originating residential loan mortgages from internet leads, transferred leads and industry relationships
- Manage an average pipeline of $3,000,000 personally with the average funded loans per month of $1,100,000
- Manage a team of 8 Loan Officers with an average monthly pipeline of $8,000,000 and a funding rate of approximately $6,000,000 per month
- Responsible in providing customer service from gathering the proper documentation for underwriting and processing
- Responsible with invoicing to 3rd party vendors
- Knowledge of Profit and Loss with constant profitability forecast
- Delegate actions to both processing and closing departments in closing and post-closing.
General Manager/Front House and Bar Manager
Tio Pepe Restaurant (Family-Owned business)
2002.08 - 2006.03
- Hired, trained, scheduled, and supervised 30 employees in a high-volume fine dining family-owned restaurant and bar
- Ensure that all employed adhere to company's employee guidelines in accordance with OSHA, ServSafe and food safety regulations
- Examined inventory, renegotiated supplier contracts and consolidated orders to reduce expenditure by 40% over a 4-year period
- Increase annual profits by 15% with new business strategies that included community engagement of various ethnic groups
- Maintain an annual customer satisfaction rating of 95% or higher
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Conducted independent audits of account payables and receivables to ensure proper Profit and Loss Statements
- Performed yearly Proformas for proper company growth along with prior year comparisons
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
Education
Bachelor of Science in Biology -
Temple University
Philadelphia, PA01.2002
Cardinal Dougherty High School
Philadelphia, PA01.1998
Skills
- Strategic Planning
- Productivity Improvement
- High Customer Service
- Performance Management
- Creative Problem Solving
- Decision Making
- Negotiation, Persuasion and Communication
- Project Planning/Execution
- Team Building
- Proficient in all Microsoft Software
- High Motivational Skills
- Experience in People Soft Budgeting 9.1
- Quality Assurance
- P & L Management
- Strategic Leadership
- Multi-Task various projects
Timeline
Chief Operating Officer
Housing Authority of the City of Fort Lauderdale
2023.04 - Current
Director of Philanthropy
Grant Cardone Foundation
2022.07 - 2023.04
Adjunct Assistant Professor
Temple University-Tyler School of Art
2020.08 - Current
Director-Workforce Development and Homeownership
Philadelphia Housing Authority (PHA)
2014.01 - 2022.05
Sales Manager
Proficio Mortgage
2012.05 - 2014.01
Director
L & M Lending, LLC
2006.04 - 2012.03
General Manager/Front House and Bar Manager
Tio Pepe Restaurant (Family-Owned business)
2002.08 - 2006.03
Bachelor of Science in Biology -
Temple University
Cardinal Dougherty High School
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