Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marco Figueroa

Moreno Valley,CA

Summary

Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.

Overview

6
6
years of professional experience

Work History

Slot Supervisor

Morongo Casino
02.2021 - Current
  • Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Increased efficiency in slot machine operations through routine maintenance and timely repairs.
  • Enhanced team performance by providing ongoing training and coaching to staff members.
  • Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and management.
  • Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.

Assistant Housekeeping Supervisor

Morongo Casino
02.2018 - 02.2021
  • Enhanced guest satisfaction by ensuring timely and thorough cleaning of casino restrooms and gaming floor.
  • Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
  • Maintained high levels of cleanliness throughout the property by conducting regular inspections and addressing issues promptly.
  • Supported the Housekeeping Supervisor in training new employees on company standards, procedures, and safety guidelines.
  • Ensured strict adherence to safety protocols by educating staff on proper handling of chemicals and equipment usage.
  • Assisted in creating employee performance evaluations that contributed to increased accountability and job satisfaction within the department.
  • Managed laundry sorting, washing, drying, and ironing.

Environmental Services Housekeeper

Morongo Casino
08.2017 - 02.2018
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.

Education

Bachelor of Science - Audio Engineering

The Art Institute of California San Bernardino
San Bernardino, CA
06.2015

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2009

Skills

  • Cash Handling
  • Customer service excellence
  • Decision making
  • Slot machine knowledge
  • Conflict resolution
  • Policy Enforcement
  • Team leadership

Languages

Spanish
Professional Working

Timeline

Slot Supervisor

Morongo Casino
02.2021 - Current

Assistant Housekeeping Supervisor

Morongo Casino
02.2018 - 02.2021

Environmental Services Housekeeper

Morongo Casino
08.2017 - 02.2018

Bachelor of Science - Audio Engineering

The Art Institute of California San Bernardino

High School Diploma -

Canyon Springs High School

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Marco Figueroa