Marco Figueroa
Nashville,TN
Summary
Tenured low voltage data technician seeking to implement my technical skill, customer service and degree in an entry level IT position, i.e., helpdesk, Tier 1 desktop support;
Overview
18
18
years of professional experience
Work History
Telecommunications Contractor
Self-employed
10.2022 - Current
- Cat5, Cat6, single and multimode fiber, patch panels, dressing cables, POS, switches, routers, phone systems, CCTV, CATV/COAX installations and termination, Fire Alarm installation, termination and troubleshooting
- Site survey, blueprint, and cable layout versed.
- Managed projects with large labor, equipment and material budgets.
- Developed detailed plans for projects based on customer needs and expectations.
Lead Technical Consultant
Assurant
09.2021 - 10.2022
- Mobile device hardware/software repair, data recovery/transfers
- Virus, malware, and adware removal
- Support Sprint and T-Mobile customers with device repair
- Customer relations specialist
- Lead Technician
- Identified and resolved complex technical issues in a timely manner.
Lead Technical Consultant
Asurion
10.2018 - 09.2021
- Mobile device hardware/software repair, data recovery/transfers
- Virus, malware, and adware removal
- Support Sprint customers with device repair
- Customer relations specialist
- Troubleshot program and system malfunctions to restore normal functioning.
- Assisted staff and users with computer malfunctions and program problems.
Electronic Technician
CPR Cell Phone Repair
03.2017 - 03.2018
- Repaired, troubleshot, tested and provided support to mobile devices
- Refurbished laptops, desktops, gaming consoles, tablets, iPads, and audio devices
- Installed operating system on electronic devices and removed viruses, malware and adware
- Provided technical support to store managers regarding mobile devices
Electronics Technician
RAC National Product Services
10.2015 - 02.2017
- Repaired, troubleshot, tested and provided support to mobile devices
- Refurbished laptops, desktops, gaming consoles, tablets, iPads, and audio devices
- Installed operating system on electronic devices and removed viruses, malware and adware
- Provided technical support to store managers regarding mobile devices
Electronics Technician
Lifeline Repairs
06.2015 - 10.2015
- Repaired, troubleshot, tested and provided support to mobile devices
- Assisted with sales and inventory
Senior Technical Support Specialist
Vanderbilt University Medical Center
Nashville, Tennessee
11.2012 - 04.2015
- Provided onsite/remote technical support to hospital administration and staff
- Lead technician on hardware installation and configuration projects
- Assisted with software and operating system updates
Retail Associate
Consumer Depot
09.2011 - 09.2012
- Responsible for providing customer service, sales and information on most electronic devices
Mobile Phone Technician and Sales Representative
Sprint
09.2010 - 01.2011
- Repaired mobile phones
- Installed operating systems on mobile devices, data recovery, and assisted with sales
Telecomm Technician
Blackbox Network Services
08.2006 - 01.2008
- Experienced in installations and terminations of: Cat5e, Cat6e, single and multimode fiber, CATV/COAX cables
- Main distribution frames, patch panels and cross connection
- Blueprint and cable layout versed
- Performed POS installations, including programming
Education
A.A. - Network Support
SCHOOL
01.2011
Skills
- Onsite technical support
- Remote technical support
- Troubleshooting
- Repair
- Testing
- Maintenance of computer equipment
- Telecommunication installation
- Testing and support
- Wireless network installation and configuration
- Configuration of mobile devices
- Excellent communication skills
- Presentation skills
- Customer service
- Support of hospital applications
- Microsoft Windows 10
- Microsoft Windows 11
- MS Office
- Outlook Exchange
- Outlook
- FTP
- LAN
- WAN
- Active Directory
- Remote Desktop
- DHCP
- DNS
- VPN
- Documentation of procedures and standards
Timeline
Telecommunications Contractor
Self-employed
10.2022 - Current
Lead Technical Consultant
Assurant
09.2021 - 10.2022
Lead Technical Consultant
Asurion
10.2018 - 09.2021
Electronic Technician
CPR Cell Phone Repair
03.2017 - 03.2018
Electronics Technician
RAC National Product Services
10.2015 - 02.2017
Electronics Technician
Lifeline Repairs
06.2015 - 10.2015
Senior Technical Support Specialist
Vanderbilt University Medical Center
11.2012 - 04.2015
Retail Associate
Consumer Depot
09.2011 - 09.2012
Mobile Phone Technician and Sales Representative
Sprint
09.2010 - 01.2011
Telecomm Technician
Blackbox Network Services
08.2006 - 01.2008
A.A. - Network Support
SCHOOL
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