Marco Franco
Laredo,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager I
Deployed Services
Greensboro , NC
05.2022 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Supported family members by providing information on local support groups.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Case Manager
BCFS Health And Human Services
San Antonio, TX
04.2018 - 04.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Linguist
MVM inc.
Tucson, AZ
03.2019 - 08.2019
- Transcribed audio recordings into written text using specialized software.
- Supplied well-written summaries and translations of raw foreign conversations in English and Spanish.
- Performed analysis and derived information.
- Segmented audio and video files into individual speaks and identified areas of embedded foreign language.
Education
Bachelor of Arts - Sociology
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2016
Bachelor of Arts - Spanish
Texas A&M University - Corpus Christi
Corpus Christi, TX08-2016
Skills
- Discharge Planning
- Documentation proficiency
- Stakeholder Collaboration
- Interpretation skills
- Reporting and briefing
- Document Translation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPI
- Adult and Pediatric First Aid/CPR/AED
- Cyber Security Awareness
Timeline
Case Manager I
Deployed Services
05.2022 - Current
Linguist
MVM inc.
03.2019 - 08.2019
Case Manager
BCFS Health And Human Services
04.2018 - 04.2022
Bachelor of Arts - Sociology
Texas A&M University - Corpus Christi
Bachelor of Arts - Spanish
Texas A&M University - Corpus Christi