Marco Galsim
Tracy,CA
Summary
Dynamic professional with experience in fast-paced environments, skilled in teamwork and interactive communication. Proven ability to manage time effectively, ensuring seamless operations and exceptional service delivery during peak hours.
Dedicated crew member with strong customer service skills, adept at problem-solving and multitasking. Committed to maintaining a clean and efficient workspace while enhancing customer satisfaction.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Five Guys
Tracy, CA
02.2025 - 03.2026
- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Took orders, prepared meals, and collected payments.
- Operated kitchen equipment safely, adhering to health and safety standards.
- Assisted in training new crew members on operational procedures and best practices.
- Monitored inventory levels, restocking supplies as needed to support operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Store Associate
The UPS Store
San Leandro, CA
06.2024 - 02.2025
- Assisted customers with shipping and mailing needs, ensuring accurate service delivery.
- Operated postal equipment and software for package processing and tracking.
- Maintained organized inventory of supplies, facilitating efficient store operations.
- Handled cash transactions, providing accurate change and receipts to customers.
- Collaborated with team members to enhance customer service experience in-store.
- Resolved customer inquiries promptly, contributing to improved satisfaction levels.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Education
High School Diploma -
Merrill F. West Highschool
TracyHigh School Diploma -
San Lorenzo Highschool
San LeandroSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Customer engagement
- Self-discipline
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Learning agility
- Food preparation
Languages
English
Native or Bilingual
Timeline
Crew Member
Five Guys
02.2025 - 03.2026
Store Associate
The UPS Store
06.2024 - 02.2025
High School Diploma -
Merrill F. West Highschool
High School Diploma -
San Lorenzo Highschool