Marco Garcia

• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Maintained a safe working environment through adherence to safety protocols and regular site inspections.
• Ensured timely completion of projects with effective time management and prioritization of tasks.
• Inspected completed work to verify quality standards and compliance with criteria.
• Reviewed project details to specify correct materials and equipment for job sites.

Same fire department, just separated for funding. All duties went hand in hand with one another.

• Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
• Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
• Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
• Administered first aid and conducted emergent response management.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Participated in community outreach programs to raise awareness of fire prevention and safety measures.
• Operated hoses, pumps, ladders and other firefighting equipment.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Mentored junior agents, sharing industry insights and best practices for success in the field.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored drying/ restoration proves to ensure structure following all IICRC guidelines.