Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marco Garcia

San Antonio,TX

Summary

Dynamic professional, adept at fostering collaborative cross-cultural connections and enhancing client relationships. With these skills, I played a major role in starting multi-bullion companies in Mexico. Expertise in customer engagement, and cross-functional coordination ensures reliability and flexibility in meeting constant changing needs.

Overview

14
14
years of professional experience

Work History

Lexus Mexico / Toyota / Apple Product Expert

Concentrix
09.2021 - 09.2024
  • Held several roles while at the company, we were contracted by the biggest companies in the world.
  • Participated in the pilot program for Toyota Connected, responsible for creating and updating the first set of policy and procedure articles that all call center agents used in their daily roles.
  • Lexus Mexico project; participated in opening the first 7 Lexus dealerships ever in Mexico by performing market research and analysis to find the best locations.
  • Lexus Mexico Backoffice; Responsible for updating ownership of any and all sold vehicle in the Mexican market. Completed "Welcome Calls" in spanish to ensure all safety features were active. Created lasting relationships with international clients.
  • Apple; scheduled private 30minute sessions with any Apple customer who wanted to learn any feature of their new iPad, iPhone, iMac, Apple watch.
  • Assisted in the creation of user guides and video tutorials for common technical issues faced by customers.
  • Achieved excellent feedback scores from customers due to efficient problem-solving abilities.
  • Managed high volume of inbound calls while maintaining exceptional levels of professionalism under pressure.
  • Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.

Senior Advisor

JP Morgan Chase
10.2016 - 12.2020
  • Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
  • Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.

Senior Branch Teller

BBVA Compass Bank
05.2016 - 09.2016
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
  • Handled foreign currency exchange transactions accurately, assisting customers with their international travel needs.
  • Streamlined daily operations by accurately balancing cash drawer and reconciling discrepancies.

Magnolia Sales Consultant

Best Buy, Home Theater and Computers
11.2015 - 05.2016
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels by utilizing in store demos.
  • Used consultative sales techniques to understand customer needs and recommend relevant high end products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service in the upscale section of the store.

Sales and Service Specialist

Bank of America Merrill Lynch
09.2014 - 08.2015
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Sales Consultant

Best Buy
05.2013 - 09.2014
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.

Call Center Team Lead

Convergys
12.2010 - 02.2013
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Prioritized time management to handle high volume call periods without compromising service levels.

Education

Bachelor of Science - Criminal Justice

The University of Texas At San Antonio
San Antonio, TX
12-2025

Skills

  • Proficient in international business development
  • Cross-cultural communication & market research
  • Strong detail orientation
  • Adapts seamlessly to work load shifts

Languages

Spanish
Native or Bilingual

Timeline

Lexus Mexico / Toyota / Apple Product Expert

Concentrix
09.2021 - 09.2024

Senior Advisor

JP Morgan Chase
10.2016 - 12.2020

Senior Branch Teller

BBVA Compass Bank
05.2016 - 09.2016

Magnolia Sales Consultant

Best Buy, Home Theater and Computers
11.2015 - 05.2016

Sales and Service Specialist

Bank of America Merrill Lynch
09.2014 - 08.2015

Sales Consultant

Best Buy
05.2013 - 09.2014

Call Center Team Lead

Convergys
12.2010 - 02.2013

Bachelor of Science - Criminal Justice

The University of Texas At San Antonio

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Marco Garcia