Marco Gomez
Dallas,TX
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Friendly Day Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining properties.
Overview
11
11
years of professional experience
Work History
Day Porter
KC Services
2015.03 - Current
- Communicated with coworkers and managers about completed duties.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Reconciled used supplies against inventories for timely stock replenishment.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Set up and organized tables and chairs in conference rooms.
- Set up large events for Southwest such as company parties, graduations, weddings etc,
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Front Desk Receptionist
RAS Services Office
2014.09 - 2015.03
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Scheduled office meetings and client appointments for staff teams.
Cashier Team Lead
Paciugo
2012.06 - 2014.09
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
High School Diploma -
North Dallas High School
Dallas, TX06.2013
Skills
- Greeting and Seating Clients
- Cloud-Based File Organization
- Telephone Reservations
- Data Confirmation
- Time Management
- Email Decorum
- Telephone Etiquette
- Customer Assistance
- Computer Proficiency
- Scheduling
- Shift End Procedures
- Special Assignments
- Station Preparation
- Return and Exchange Processing
- Coin and Currency Counting
- Guest Satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Day Porter
KC Services
2015.03 - Current
Front Desk Receptionist
RAS Services Office
2014.09 - 2015.03
Cashier Team Lead
Paciugo
2012.06 - 2014.09
High School Diploma -
North Dallas High School
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