Summary
Overview
Work History
Education
Skills
Languages
Coursework
Volunteer Experience
Extracurricular Activities
Timeline
Generic

Marco Gonzalez

Avondale,Arizona

Summary

Dynamic and goal-oriented professional with a proven track record at Jack In the Box, adept in cash management and working in a fast paced environment. Excelled in delivering exceptional customer service and meeting quotas at Fieldworks, showcasing unparalleled reliability and interpersonal skills. Experience at AT&T has honed my ability to provide top-notch customer engagement, build relationships that drive sales, utilize customer needs analysis to tailor sales approaches effectively

Overview

5
5
years of professional experience

Work History

Phone Sales Representative

AT&T
07.2024 - 10.2024
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
  • Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
  • Troubleshot problems for callers and helped independently resolve common issues.

Petitioner

Fieldworks
10.2023 - 03.2024
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Connect With Customers in order to collect Signatures
  • Collect enough signatures to meet quota
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Cashier Team Lead

Jack In the Box
05.2022 - 10.2023
  • Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
  • Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
  • Delivered quick, professional, and friendly check-out experience to customers
  • Handled large amounts of money and supported accuracy of financial transactions
  • Trained new cashiers on operational procedures, policies, and standards

Event Assistant

Agua Fria High School
08.2019 - 05.2023
  • Coordinated timelines and delegated tasks among volunteers, staff members, and other personnel involved in the event
  • Collaborated closely with the creative team in designing attractive visuals for use at the event
  • Actively monitored event progress to maintain quality standards and troubleshoot any issues that arose
  • Assisted with marketing activities related to promoting the event such as creating promotional materials or developing social media campaigns

Cashier

Del Taco
09.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Non-Profit Intern

Feed My Starving Children
10.2021 - 12.2021
  • Company Overview: Non-profit organization helping over 70 various countries worldwide to create packages filled with nutrient filled packed meals
  • As a group, we helped to sort and package the meals
  • Non-profit organization helping over 70 various countries worldwide to create packages filled with nutrient filled packed meals

Education

Diploma -

Agua Fria High School
Avondale, Arizona
05.2023

Skills

  • Punctual
  • Cash Management
  • Reliable
  • Flexible
  • Bilingual
  • Interpersonal Skills
  • Goal Oriented
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Coursework

Advancement Via Independent Determination

Volunteer Experience

  • Event Assistant, Agua Fria High School, Avondale, Arizona, 08/01/19, 05/31/23, Coordinated timelines and delegated tasks among volunteers, staff members, and other personnel involved in the event., Collaborated closely with the creative team in designing attractive visuals for use at the event., Actively monitored event progress to maintain quality standards and troubleshoot any issues that arose., Assisted with marketing activities related to promoting the event such as creating promotional materials or developing social media campaigns.
  • Non-Profit Intern, Feed My Starving Children, Mesa, Arizona, 10/01/21, 12/31/21, Non-profit organization helping over 70 various countries worldwide to create packages filled with nutrient filled packed meals. As a group, we helped to sort and package the meals.

Extracurricular Activities

National Honors Society Link Crew Distributive Education Clubs of America Be A Leader

Timeline

Phone Sales Representative

AT&T
07.2024 - 10.2024

Petitioner

Fieldworks
10.2023 - 03.2024

Cashier Team Lead

Jack In the Box
05.2022 - 10.2023

Non-Profit Intern

Feed My Starving Children
10.2021 - 12.2021

Cashier

Del Taco
09.2021 - 03.2022

Event Assistant

Agua Fria High School
08.2019 - 05.2023

Diploma -

Agua Fria High School
Marco Gonzalez