Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marco Guevara

Azusa,CA

Summary

Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable part sales manager proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.

Overview

4
4
years of professional experience

Work History

Parts Manager

Seidner's Collision Center
11.2024 - Current
  • Coordinated with suppliers to streamline ordering processes and reduce lead times.
  • Managed inventory levels, ensuring timely availability of parts for collision repair operations.
  • Collaborated with repair technicians to assess parts needs, enhancing workflow efficiency on projects.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Enhanced parts identification accuracy with adoption of sophisticated cataloging system, minimizing errors.
  • Confirmed quality of parts before dispersing them to technicians
  • In constant communication with shop manager about ways to improve parts department
  • Picked up parts when necessary
  • Located back ordered items and found solution to improve customer satisfaction
  • Posted invoice from vendors to ensure payments were maintained
  • Cleaned up files for final bills
  • Experience with CCC One and Mitchell estimating system
  • Placed orders for body and paint material in a timely fashion to keep inventory up to date.

Part Sales Manager

AutoZone
03.2022 - 07.2024
  • Increased customer satisfaction by providing exceptional service and expert advice on part sales.
  • Strengthened team performance by conducting regular trainings on new products and industry trends.
  • Streamlined inventory management with consistent monitoring and timely reordering of parts.
  • Boosted sales, effectively upselling and cross-selling relevant products to customers.
  • Enhanced teamwork through clear communication and collaboration in daily tasks.
  • Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.

Crew Member

McDonald's
04.2021 - 09.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

No Degree - Psychology

Pasadena City College
Pasadena, CA

High School Diploma -

Arcadia High School
Arcadia, CA
06.2022

Skills

  • Product Knowledge
  • Problem Solving
  • Upselling Techniques
  • Quality Control
  • Technical Support
  • Customer Service
  • Time Management
  • Conflict Resolution
  • Staff Training
  • Inventory Management
  • Relationship Building
  • Inventory Auditing
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Cycle Counting
  • Suggestive Selling
  • Ordering Parts
  • Team Collaboration
  • Product Sales
  • Vendor relations
  • Stock management
  • Returns processing
  • Inventory restocking
  • Coordinating paperwork
  • Parts documentation

Languages

Spanish
Professional Working

Timeline

Parts Manager

Seidner's Collision Center
11.2024 - Current

Part Sales Manager

AutoZone
03.2022 - 07.2024

Crew Member

McDonald's
04.2021 - 09.2021

No Degree - Psychology

Pasadena City College

High School Diploma -

Arcadia High School

Similar Profiles

CREATE PROFILE