Marcoantonio Guzman
Santa Cruz,CA
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
J & L Health Soultions
10.2023 - Current
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
Certified Nursing Assistant
Medely
01.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Billing Specialist
Adventist Health System
10.2020 - 03.2021
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Developed and maintained billing procedures to make timely payments.
Universal Banker
US Bank NA
06.2017 - 06.2020
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored and verified suspicious activity on customer accounts.
Education
Bachelor of Science - Healthcare Administration & Finance
West Coast University
Anaheim, CA06.2025
Skills
- Verbal and written communication
- Complex Problem-Solving
- Data Entry
- Filing systems
- Document Preparation
- Infection Control
- Privacy and confidentiality
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Nurse Assistant
J & L Health Soultions
10.2023 - Current
Certified Nursing Assistant
Medely
01.2021 - Current
Billing Specialist
Adventist Health System
10.2020 - 03.2021
Universal Banker
US Bank NA
06.2017 - 06.2020
Bachelor of Science - Healthcare Administration & Finance
West Coast University