Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marco Hernandez

San Antonio,TX

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Buffalo Wild Wings
San Antonio, TX
06.2021 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Assistant Manager

Bill Millers Bar-B-Q
San Antonio
11.2016 - 05.2021
  • Responsible for ordering and inventory
  • Trained all new hires and helped them grow within our company
  • In charge of weekly scheduling for our store
  • Took point to ensure our team passed all health and safety inspections
  • Increased sales numbers every year.

Market Specialist

H-E-B
12.2009 - 11.2016
  • Helped our department pass all health inspections and audits
  • Assisted with managing inventory and ordering
  • Created and enacted successful plan to help our team reduce shrink numbers from 2% to .5%
  • Coached newer partners on department procedures and expectations
  • Won employee of the month award three times throughout my H-E-B tenure.

Education

Some College (No Degree) - Accounting And Business Management

San Antonio College
San Antonio, TX

Skills

  • Employee Scheduling
  • Recruiting and interviewing
  • Cost Reduction
  • Employee Performance Evaluations
  • Sales monitoring
  • Operations Management
  • Product and service knowledge
  • Task Delegation
  • Policy administration
  • Business development understanding
  • Sales Reporting
  • Orientation and training
  • Retail Operations Management
  • Sales Strategies
  • Team motivation
  • Money Handling
  • Sales Growth
  • Employee performance evaluation
  • Staff Training and Development
  • Promotional planning
  • Succession Planning
  • Strategic Planning
  • Staff Supervision
  • Policy Enforcement
  • Consulting
  • Retail Operations
  • Employee engagement
  • Staff Development
  • Schedule oversight

References

Available upon request

Timeline

Assistant Store Manager

Buffalo Wild Wings
06.2021 - Current

Assistant Manager

Bill Millers Bar-B-Q
11.2016 - 05.2021

Market Specialist

H-E-B
12.2009 - 11.2016

Some College (No Degree) - Accounting And Business Management

San Antonio College

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