Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MARCO HINOJOSA

Dallas,TX

Summary

Bilingual Loan Officer offering 4 years of expertise in loan application processing and payment negotiation. Excellent track record of explaining complex financial information in simplified terms to foster applicant comprehension. Meticulous and personable with proficiency in presenting and selling protection options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate candidate with strong organizational skills. Enthusiastic Loan Officer eager to contribute to team success through hard work, and attention to detail.

Overview

13
13
years of professional experience

Work History

Loan Officer

Neighborhood Credit Union
01.2018 - Current
  • Submitting loan applications to underwriters for verification and recommendations.
  • Originate, review, process, close and administer customer loan proposals.
  • Recommend loan approvals and denials based on customer loan application reviews.
  • Maintain strict confidentiality of bank records and client information.
  • Educate applicants on differences in interest and savings with different loan products.

Personal Banker

Wells Fargo
04.2017 - 02.2018
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Built relationships with prospects and existing customers.

Relationship Banker

BB&T
10.2016 - 03.2017
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Provided exceptional customer service by resolving any arising conflicts.
  • Engaged in communication with peers and management to ensure tasks are handled with urgency and proficiency.

Fraud Specialist

Bank Of America
02.2016 - 09.2016
  • Handled complex and escalated customer situations regarding possible fraudulent account activity
  • Filed fraud claims
  • Educated customers on claims processes
  • Assisted in security measures for accounts
  • Ensured minimal loss exposure
  • Provided status updates on claims

Service Representative

Navy Federal Credit Union
12.2014 - 02.2016
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Service Represenatative

InTouch Credit Union
10.2013 - 11.2014
  • Processed monetary transactions
  • Opened new member accounts
  • Educated clients on products and services


Teller

Highway District 21 Federal Credit Union
11.2010 - 09.2013
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced cash drawer.

Education

Nikki Rowe High School
McAllen, Tx

Vocational Certification - Medical Assistant

South Texas Vo-Tech
McAllen, TX

Skills

  • Credit History Review
  • Credit Management
  • Payment Schedule Computation
  • Complaint Handling
  • Loan Processing Coordination
  • Customer Relations
  • Financial Service Solutions
  • Customer Experience

Accomplishments

(Wells Fargo)

Customer Service Award - 2017

Set an example for peers on customer relations to provide a meaningful and personal experience to clients.


(Neighborhood Credit Union)

Team Spirit Award - 2020

Timeline

Loan Officer

Neighborhood Credit Union
01.2018 - Current

Personal Banker

Wells Fargo
04.2017 - 02.2018

Relationship Banker

BB&T
10.2016 - 03.2017

Fraud Specialist

Bank Of America
02.2016 - 09.2016

Service Representative

Navy Federal Credit Union
12.2014 - 02.2016

Service Represenatative

InTouch Credit Union
10.2013 - 11.2014

Teller

Highway District 21 Federal Credit Union
11.2010 - 09.2013

Nikki Rowe High School

Vocational Certification - Medical Assistant

South Texas Vo-Tech

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MARCO HINOJOSA