Marco Larios
Boston,MA
Summary
Over eight years of experience in retail and customer service, driving significant sales growth through effective communication and problem-solving skills. Proven ability to build strong relationships with customers, enhancing overall satisfaction and loyalty.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Server
Lucky Tiger
Boston, Massachusetts
12.2024 - Current
- Delivered exceptional customer service to elevate dining experiences.
- Managed food and drink orders efficiently during peak hours.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Barista/Shift Leader
Tradesman Coffee Shop and Lounge
Boston, Massachusetts
05.2024 - Current
- Coordinated morning rush of customers, delivering efficient and levelheaded service.
- Greeted customers, processed orders for coffee, food items, and beverages.
- Maintained organized workspace while managing daily operations.
- Trained new baristas in coffee preparation and customer service skills.
- Oversaw inventory management, ensuring optimal stock levels and quality standards.
- Resolved customer issues promptly, maintaining a high level of service satisfaction.
Sales Advisor
Masmark
Hermosillo, Sonora
03.2023 - Current
- Advised customers on product features and benefits to enhance purchase decisions.
- Answered requests and concerns with friendly and knowledgeable service.
- Identified customer needs and tailored solutions accordingly.
Sales Advisor
Inmobiliaria Casas 10X
Hermosillo, Sonora
06.2023 - 04.2024
- Prepared and organized documentation to support real estate transactions.
- Communicated with clients to schedule property viewings and address inquiries.
- Negotiated purchase agreements to secure favorable client terms.
- Guided clients through the entire buying process for clarity and confidence.
- Utilized CRM system to manage client interactions effectively.
Automotive sales assistant
Nissan Seminuevos Sonora
Hermosillo, Sonora
10.2021 - 12.2022
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Manage customer and sales records, process paperwork, and handle phone calls.
- Maintained knowledge of vehicle features and financing options.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Collaborated with team members to achieve monthly sales goals and objectives.
Event Assistant/Administrative Assistant
Diverti - Carts
Hermosillo, Sonora
09.2019 - 10.2021
- Assisted in planning and organizing events for diverse client needs.
- Coordinated logistics for event setups and breakdowns efficiently.
- Supported marketing efforts through social media and promotional materials.
- Collaborated with team members to maintain event timelines and schedules.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
Server
La Brújula pizza
Hermosillo, Sonora
08.2018 - 09.2019
- Delivered exceptional customer service to elevate dining experiences.
- Managed food and drink orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure prompt meal delivery.
- Demonstrated enthusiasm and expertise regarding restaurant menu and offerings.
Event Assistant/Administrative Assistant
Diverti - Carts
Hermosillo, Sonora
05.2018 - 08.2018
- Assisted in planning and organizing events for diverse client needs.
- Coordinated logistics for event setups and breakdowns efficiently.
- Supported marketing efforts through social media and promotional materials.
- Collaborated with team members to maintain event timelines and schedules.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
Server
Mariscos Alfredito´s
Hermosillo, Sonora
11.2017 - 05.2018
- Ensured efficient restaurant operations through collaboration with staff members.
- Coordinated with kitchen staff to achieve timely meal delivery.
- Maintained cleanliness and organization of dining area at all times.
- Set up and dismantled dining spaces for special events effectively.
Education
Bachelor of Science - Industrial Engineering
Universidad Estatal De Sonora
Hermosillo, Sonora01.2023
Skills
- Resilience
- Flexibility
- Creativity
- Initiative
- Originality
- Idea generation
- Analytical thinking
- Team supervision
- Negotiation
- Portfolio management
- Client acquisition
- High organization level
- Discretion
- Digital literacy
- Collaboration
- Multidisciplinary team support
- Employee training
- Multitasking
- Internal customer service
- External customer service
- Photo editing
- Video editing
- Social media management
Training
- Internship at American Precision Assemblers, Hermosillo,SON.
- "Introduction to Additive Manufacturing" Course.
- "Basic Selling Skills" Course.
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
Lean Six Sigma Green Belt Diploma
Accomplishments
Recognition for work duly executed on time and in the correct manner.
Timeline
Server
Lucky Tiger
12.2024 - Current
Barista/Shift Leader
Tradesman Coffee Shop and Lounge
05.2024 - Current
Sales Advisor
Inmobiliaria Casas 10X
06.2023 - 04.2024
Sales Advisor
Masmark
03.2023 - Current
Automotive sales assistant
Nissan Seminuevos Sonora
10.2021 - 12.2022
Event Assistant/Administrative Assistant
Diverti - Carts
09.2019 - 10.2021
Server
La Brújula pizza
08.2018 - 09.2019
Event Assistant/Administrative Assistant
Diverti - Carts
05.2018 - 08.2018
Server
Mariscos Alfredito´s
11.2017 - 05.2018
Bachelor of Science - Industrial Engineering
Universidad Estatal De Sonora