Marco Loa Cruz

Office Administration & Operations

• Managed daily office operations including scheduling, data entry, and document organization
• Handled incoming calls, emails, and walk-in inquiries with professionalism and efficiency.
• Maintained vendor and client communications, ensuring timely responses and service excellence.
• Produced accurate and timely reports on project activities and office operations.

Technical & IT Support

• Set up and configured hardware and software for new users; coordinated with IT to resolve technical issues.
• Assisted with installation, repair, and setup of office equipment and basic tech systems.

Customer Service

• Greeted visitors warmly and provided general information about company services.
• Built strong client relationships through outstanding customer service and communication.
• Remained calm and professional in high-pressure situations, resolving issues effectively.

Tools & Software

• Proficient in Microsoft Office Suite, Google Workspace, and QuickBooks.
• Used hand and power tools safely for assembling or repairing office furniture and fixtures.

Retail Sales & Customer Service

• Delivered exceptional customer service by assisting shoppers, answering questions, and resolving concerns.
• Greeted customers and provided personalized product recommendations based on needs and preferences.
• Operated POS systems to process cash, credit, returns, and gift card transactions with 100% accuracy.
• Handled returns and exchanges in accordance with company policies to ensure customer satisfaction.

Store Operations & Merchandising

• Maintained clean, organized checkout stations and sales floor areas during peak traffic times.
• Assisted in fitting rooms, tagged merchandise, and organized displays following seasonal floor plans.
• Restocked shelves and maintained inventory levels to ensure product availability.
• Supported merchandising efforts by setting up eye-catching displays and promotional signage.

Team Collaboration & Efficiency

• Worked collaboratively with team to meet sales goals, especially during high-traffic and holiday periods.
• Followed store security and loss prevention procedures to minimize shrinkage.
• Helped unload deliveries and stock shelves with new inventory in a timely manner.