Marco Luciano
Raleigh,NC
Summary
Results-driven management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Lidl Grocery
11.2019 - Current
- Lead and motivate the team to work to their full potential every day
- Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer needs
- Monitor and drive continuous improvement of store Key Performance Indicators (KPIs)
- Lead essential team projects, such as weekly promotional sets and routine re-merchandising
- Provide hands-on support for any and all other operational tasks, including cash management, working stock, cleaning, and other essential store functions
- Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures
- Determination to complete every to-do list on time, hit your store targets, and maximize productivity
- Experience in leading and developing a team in a fast-paced environment
- Excellent customer service skills, including the patience and ability to de-escalate tense situations
- Readiness to participate in the physical operations of the store, including stocking, cleaning, and ringing, on a daily basis.
District Manager
SSP America
12.2018 - 10.2019
- Determined & delegated appropriate responsibilities for store partners to ensure smooth flow of operations
- Implements and maintains guest service standards and/or brand specifications
- Maintains all merchandising standards, display presentations and signing standards and monitors weekly inventory levels
- Providing daily goals, tasks and assignments
- Monitor sales performance through the analysis of sales reports and comparison shopping
- Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers and direct reports
- Work under pressure and deal with high-stress situations while exercising sound judgment and decision making
- Assists in adjusting business strategies
- Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
General Manager
Dairy Queen
01.2014 - 12.2018
- Determined & delegated appropriate responsibilities for store partners to ensure smooth flow of operations
- Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve store operational goals
- Provided partners with both appreciative and constructive feedback, appropriate coaching and training, and development opportunities which in turn created a positive work environment that led meeting our store goals development plans
- Led & enforced the development of actions plans to partners to meet/exceed store and company goals
- Read and interpreted profit and loss statement monthly and quarterly to manage inventory, cost of goods control as well as labor costs
- In turn, this helped in evaluating the business leading to increased productivity
- Exceeded yearly target for the quality assurance audit score.
Shift Manager
Starbucks Coffee
04.2005 - 12.2013
- Collaborated with store manager to achieve targeted store goals
- Showed support and provided encouragement & feedback to help partners accomplish goals
- Implemented corporate strategies to support business objectives
- Led daily operations including but not limited to preparing deposits, directing staff according to customer flow and coffee protocols, creating an excellent customer environment, and daily preparation and serving of coffee and food products.
Education
Some college - Business
Nassau Community College
Garden City, NY05.2007
Regents -
Division Avenue Senior High School
Levittown, NY01.2004
Skills
- P&L (10 years)
- Inventory Management (10 years)
- Staffing (10 years)
- Training & Development (10 years)
- Customer Service Skills (10 years)
- Inventory
- Microsoft Word
- Operations
- Payroll
- Scheduling
- Team Building
- Word
- Training
- Labor Cost Analysis
- Talent Acquisition
- Coffee Experience
- Production planning
- Planograms
- Employee orientation
- Leadership
- Communication skills
- Management
- Profit & loss
- Food service
- Organizational skills
- Customer service
- Forecasting
- Merchandising
- Performance Management
- Retail Management
- Store Management Experience
- Conflict Management
- Interviewing
- Barista Experience
- Pricing
- Process Improvement
- Team Management
- POS
Certification
- ServSafe Manager, 01/01/16, 01/01/24
- Food Handler Certification
Additional Information - Skills Core Qualifications
- Communication
- Leadership Skills
- Interpersonal Skills
- Ability to remain effective under pressure
- Organizational Skills
- Open and willing to learn
- Time Management Skills
- Problem solving skills
Personal Information
Willing to relocate
- Florida
- North Carolina
- South Carolina
Timeline
Store Manager
Lidl Grocery
11.2019 - Current
District Manager
SSP America
12.2018 - 10.2019
General Manager
Dairy Queen
01.2014 - 12.2018
Shift Manager
Starbucks Coffee
04.2005 - 12.2013
Some college - Business
Nassau Community College
Regents -
Division Avenue Senior High School
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