Marco Manzanarez

Results-oriented candidate, enhancing team performance and customer satisfaction through expert coaching and effective complaint handling. Known for outstanding communication, customer service and conflict resolution abilities. Skilled in problem-solving and time management, achieving significant improvements in team efficiency and client relations. Specializes in performance evaluations and staff monitoring, ensuring high-quality service delivery and operational excellence.

• Gained fundamental skills in computer operating systems, including memory, process, device, and file management, as well as basic networking, cloud computing, and virtualization.
• Studied internet and web technologies, focusing on standards, protocols, and ethical issues where a website was developed and managed using HTML, CSS, and FTP that allowed for practical experience in web page creation, multimedia integration, and site testing.
• Introduced to structured programming logic and design, including flowcharts, pseudo-code, and both procedural and object-oriented concepts, with practical lab work on algorithms, modular design, and data validation.
• Developed skills for Network/Computer Systems Administrators through hands-on labs in server installation, configuration, and management, including Hyper-V, remote access, data storage, and Active Directory, with experience in implementing users into virtual machines and assigning roles and permissions.