Marco Marrero-Rodriguez
Virginia Beach,VA
Summary
Versatile IT professional with a proven track record at the Navy, adept in application installations and demonstrating exceptional helpdesk services. Skilled in optimizing system performance and fostering team agility, I excel in fast-paced environments, enhancing network reliability and user satisfaction. My approach blends technical proficiency with patient, effective communication, driving significant improvements in IT infrastructure and team performance.
Overview
9
9
years of professional experience
Work History
IT Technician
Navy
04.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, workstations, and network servers.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Manager
McDonald's
02.2017 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cook
Pizza Hut
10.2017 - 05.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Delivery Driver
Pizza Hut
10.2017 - 05.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Sales Associate
Seven Eleven
09.2015 - 06.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree - Graphic Design
Tidewater Community College
Norfolk, VA09-2020
High School Diploma -
Indian River High School
Chesapeake, VA05-2016
Skills
- Application installations
- Debugging
- System performance optimization
- Helpdesk services
- Network troubleshooting
- Application support
- Server maintenance
Timeline
IT Technician
Navy
04.2020 - Current
Cook
Pizza Hut
10.2017 - 05.2018
Delivery Driver
Pizza Hut
10.2017 - 05.2018
Manager
McDonald's
02.2017 - 04.2020
Sales Associate
Seven Eleven
09.2015 - 06.2017
No Degree - Graphic Design
Tidewater Community College
High School Diploma -
Indian River High School
Similar Profiles
Donald CountermanDonald Counterman
Nuclear Electronics Technician at NavyNuclear Electronics Technician at Navy
Alpha BaldeAlpha Balde
Cyber Systems Operator at NavyCyber Systems Operator at Navy
John Blanchard-RamiloJohn Blanchard-Ramilo
IT Manager at NavyIT Manager at Navy