Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marco Marroquin

lawrenceville,Georgia

Summary

Auto Detail Manager at Dipnout Mobile Detailing Inc, skilled in vendor negotiation and customer service. Successfully improved operational efficiency and enhanced service quality through innovative marketing strategies. Recognized for maintaining environmental compliance and resolving customer complaints effectively, ensuring high satisfaction and loyalty. Committed to excellence and continuous improvement in all aspects of work. Seasoned Auto Detail Manager with experience in overseeing operations of auto detailing businesses. Strengths include managing teams, quality control, customer service and implementing efficiency improvements to increase profitability. Demonstrated ability to deliver high-quality detailing services while ensuring optimal use of resources and personnel. Previous roles have resulted in improved business processes, reduced waste, increased customer satisfaction and growth in business revenue. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach. Hardworking with background as Worker. Demonstrated skills in manual labor, machine operation and task completion within deadlines. Strong physical stamina combined with problem-solving capabilities to enhance productivity at previous roles. Notable contributions include improved efficiency and team collaboration on various projects.

Overview

11
11
years of professional experience

Work History

Auto Detail Manager

Dipnout Mobile Detailing Inc
Lawrenceville, GA
06.2023 - Current
  • Maintained inventory of supplies needed for detail services.
  • Ensured that all vehicles were properly detailed according to customer specifications.
  • Negotiated contracts with vendors for best pricing on supplies needed for detail services.
  • Adhered to federal regulations regarding environmental protection laws when using cleaning chemicals.
  • Researched new products and services available in the market to improve quality of work performed.
  • Resolved customer complaints promptly and efficiently.
  • Inspected vehicles for any defects before and after detailing process.
  • Collaborated with other departments within the organization to ensure successful completion of projects.
  • Analyzed financial data such as sales reports to determine profitability of business operations.
  • Monitored competitor activity in order to stay ahead of competition.
  • Developed marketing strategies to promote business growth through social media campaigns, online advertising.
  • Implemented safety protocols within the shop environment.
  • Performed regular maintenance checks on equipment used in the shop.
  • Created detailed invoices for customers upon completion of service.
  • Organized promotional events at local car shows or other events.
  • Provided excellent customer service to ensure satisfaction with the job done.
  • Managed day-to-day operations of auto detailing shop, including scheduling and supervising staff.
  • Documented orders, daily activities, weekly schedules and team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.

Retail Sales Associate

GameStop
Lawrenceville, GA
01.2016 - 12.2016
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted customers with finding the right product for their needs.
  • Stocked shelves with merchandise according to company standards.
  • Demonstrated knowledge of store products and services.
  • Organized displays to attract customers and promote sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Participated in team meetings and training sessions.
  • Inspected purchased items for defects before handing them over to customers.
  • Kept informed about new products arriving at the store on a regular basis.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Processed returned merchandise according to company policies.
  • Greeted customers upon entering the store and provided assistance.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Created price tags and merchandise signs for new items.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Answered questions about current promotions and resolved issues according to store policies.

Mechanic

Self-employeed
Lawrenceville, GA
01.2020 - 05.2023
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Educated customers about basic automotive maintenance techniques they can perform themselves at home.
  • Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
  • Ensured safety protocols were followed while working on vehicles.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Tested components with appropriate instruments to ensure proper operation.
  • Consulted with customers regarding service options available based upon their needs.
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Researched parts availability from vendors in order to complete repairs efficiently.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
  • Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
  • Assessed vehicles or machinery to accurately diagnose and repair issues.
  • Diagnosed and repaired vehicles during road call situations.
  • Addressed customer questions and concerns regarding products and services.
  • Examined loose bolts and specified safety devices on vehicles and made adjustments.
  • Monitored shop equipment to maintain safe working condition.
  • Conducted test drives before and after repair services.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Carpenter

Sugar boo & Co
Roswell, GA
01.2018 - 12.2020
  • Assembled furniture using glue, dowels, screws and nails.
  • Maintained a clean job site at all times by disposing of debris properly after each shift.
  • Performed routine maintenance on carpentry equipment such as saws and drills.
  • Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
  • Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
  • Repaired or replaced damaged structures or components.
  • Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
  • Inspected completed projects for quality assurance purposes before delivering them to customers.
  • Installed cabinets, fixtures and trim according to plans and blueprints.
  • Shaped or cut materials to proper measurements using hand tools, machines or power saws.
  • Repaired or replaced damaged or defective parts using power tools and equipment.
  • Performed various carpentry duties, including both rough and finish carpentry.
  • Used various carpenter's hand tools, portable power tools and standard measuring instruments.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Worked independently on projects and tasks within carpentry team.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Fashioned frameworks or props using hand tools and wood screws, nails or glue.

Paper Route Carrier

Atlanta Journal Constitution
Decatur, GA
01.2017 - 11.2018
  • Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Assisted with loading and unloading of freight at warehouses and distribution centers as required.
  • Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Conducted routine vehicle maintenance checks to ensure operational reliability.
  • Coordinated parcel delivery using strong time management skills.

Warehouse Worker

Sandal Warehouse
Gainesville, GA
01.2016 - 01.2017
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Assembled orders according to customer requests.
  • Organized warehouse space for efficient storage of products.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Transported goods to designated areas within the warehouse facility.
  • Followed established guidelines for picking orders accurately.
  • Maintained stock levels in accordance with company policies.
  • Collaborated closely with other departments on special projects as needed.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted in packaging and labeling of products for shipment.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packed boxes and stock using organizational guidelines.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.

Chef Assistant

16 Prospect Wine Bar & Bistro
Westfield, NJ
01.2014 - 12.2015
  • Measured ingredients accurately for recipe preparation.
  • Checked freshness of food products prior to use.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Rotated stock on shelves to maintain product freshness.
  • Stocked food items and supplies as needed.
  • Responded quickly to requests from customers or colleagues.
  • Ensured all safety protocols were followed during meal prep.
  • Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
  • Assisted Chef in preparing ingredients for various dishes.
  • Displayed a positive attitude while working under pressure in a busy environment.
  • Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
  • Cleaned and organized kitchen equipment, appliances, and utensils.
  • Inspected finished dishes for presentation accuracy prior to serving.
  • Maintained cleanliness of work areas throughout shift.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
  • Stocked food stations before shifts with items and equipment needed for recipes.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Stored food in designated containers and storage areas to prevent spoilage.

Education

GED -

Elizabeth Highschool
Elizabeth, NJ
05-2011

Some College (No Degree) - Business Administration

Union County College
Cranford, NJ

Skills

  • Vehicle detailing
  • Inventory management
  • Vendor negotiation
  • Customer service
  • Environmental compliance
  • Marketing strategies
  • Efficiency improvement
  • Manual dexterity
  • Inventory control
  • Task prioritization
  • Problem resolution
  • Equipment maintenance
  • Time management
  • Tool organization
  • Safety compliance
  • Load securing
  • Equipment operations
  • Heavy lifting
  • Truck loading
  • Materials handling
  • Professional demeanor
  • Physical strength and stamina
  • Adaptability and flexibility
  • Quality control
  • Attention to detail
  • Equipment maintenance and repair
  • Active listening

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Auto Detail Manager

Dipnout Mobile Detailing Inc
06.2023 - Current

Mechanic

Self-employeed
01.2020 - 05.2023

Carpenter

Sugar boo & Co
01.2018 - 12.2020

Paper Route Carrier

Atlanta Journal Constitution
01.2017 - 11.2018

Warehouse Worker

Sandal Warehouse
01.2016 - 01.2017

Retail Sales Associate

GameStop
01.2016 - 12.2016

Chef Assistant

16 Prospect Wine Bar & Bistro
01.2014 - 12.2015

GED -

Elizabeth Highschool

Some College (No Degree) - Business Administration

Union County College

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