Marco Martinez

Parts Specialist/Parts Manager

J.M. Equipment Co. Inc.

West Sacramento, CA

1989 - 2015

Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
Maintained accurate records of all inventory transactions in the computer system.
Organized and labeled parts to ensure easy identification and retrieval.
Received customer orders and placed them into the system for processing.
Provided customers with technical advice regarding parts information and availability.
Assisted customers with product selection based on their needs.
Processed returns, exchanges, and refunds in a timely manner.
Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
Documented any discrepancies between actual inventory counts versus what was recorded in the system.
Created purchase orders for new parts when needed by vendors or suppliers.
Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
Responded to inquiries from internal staff members about part specifications or availability.
Coordinated shipping arrangements for outbound orders as needed.
Supported service department by expertly pulling parts and updating records.
Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Operated point of sales and parts lookup computer systems.
Placed inventory numbers on parts to properly identify items for counter associates.
Located and labeled parts to maintain organized inventory of stock.
Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Assisted customers during selection process and helped choose perfect products to meet individual needs.