Marco McKee
Austin,TX
Summary
Personable Hospitality Specialist with 25+ years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Familiar with multiple software's,
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Austin Java
10.2019 - 03.2023
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled cash accurately and prepared deposits.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
General Manager
Tres Amigo's
03.2010 - 03.2015
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Kitchen Manager
Café River Stone
06.2008 - 02.2010
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Oversaw food preparation and monitored safety protocols.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Cook/Server
Houston's Restaurant
05.2004 - 10.2007
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cook/Expo
Roaring Fork
10.2003 - 03.2004
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Communicated closely with servers to fully understand special orders for customers.
- Monitored food quality and presentation to maintain high standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
Bartender/Cook/Expo
Chilis's Bar And Grill
01.2000 - 08.2003
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Arts - Culinary Arts
Texas French Le Cordon Bleu
Austin, TX01.2005
Skills
- Customer Retention
- Loss Prevention Strategies
- Process Improvement
- Improve Performance
Certification
TABC Certified
Food Handler Certified
Timeline
Assistant General Manager
Austin Java
10.2019 - 03.2023
General Manager
Tres Amigo's
03.2010 - 03.2015
Kitchen Manager
Café River Stone
06.2008 - 02.2010
Cook/Server
Houston's Restaurant
05.2004 - 10.2007
Cook/Expo
Roaring Fork
10.2003 - 03.2004
Bartender/Cook/Expo
Chilis's Bar And Grill
01.2000 - 08.2003
Associate of Arts - Culinary Arts
Texas French Le Cordon Bleu