Marco Mieses

• Advise customers on vehicle purchases and lease options, ensuring alignment with their budget, lifestyle, and preferences.

• Present and explain features, trims, warranties, and financing vs. leasing benefits for new and pre-owned vehicles.

• Guide clients through lease terms, mileage limits, wear-and-tear policies, and end-of-lease options.

• Conduct professional test drives and follow up regularly to build strong customer relationships.

• Achieve and exceed monthly sales and leasing targets while maintaining high customer satisfaction scores.

• Collaborate with finance managers to structure deals and process paperwork efficiently.

• Maintain thorough knowledge of current inventory, incentives, promotions, and leasing programs.

• Use CRM software to manage leads, track interactions, and ensure timely follow-up.

• Managing and overseeing the used car department, including sales, inventory control, pricing and merchandising
• Taking customer credit applications, collecting all documentation need it and submitting it, to the different credit institutions
• In Charge of the logistic transportation
• Request quote, negotiate, place orders through Central Dispatch load board, for purchases and sales in Florida and out of the state
• Ensuring all paperwork and documentation are accurate and complete to comply with all federal, state and local laws and regulation as it pertains to vehicle purchasing
• Responsible for partnering with third vendors and the services department to complete internal service to enter lot inventory
• Purchasing vehicles for our inventory from auctions
• Manage overall appearance of the lot and displays of used vehicles
• Taking vehicles to detail, ensure that is ready for display
• Assisting with displays of marketing materials / Taking photos to be uploaded in the website
• Developing and implementing effective marketing strategies to attract customers and increased sales.

• Received clients directly into our office and throughout incoming calls
• Guided customers on how to use the products and provided them with data sheets
• Entered orders in the system, scheduled deliveries at job sites and maintained customers informed
• Identified possible leads for new projects
• Prepared orders required by our Outside Sales Advisors
• Prepared purchase orders through our purchasing department to the manufacturer
• Monitored the production and logistics processes, to ensure deadlines
• Received training from manufacturers, for existing or new products.

• Responsible for the day to day efforts of the showroom, that included organizing, managing, planning all activities and products reporting to the store manager.

• Manage a broad range of Quality Control functions that included: Receiving and inspecting all Production Materials from suppliers
• Monitoring all aspects of the outbound orders ready for delivery and export
• Supervising and training over 30 employees focused in the production area
• Enforcing safety programs and conferring with plant personnel to evaluate quality control
• Improved operational scrap reduction and maintaining an organized warehouse.

• Processed export documentation for outgoing containers
• Oversee warehouse personnel
• Coordinated and verified in detail Vendor certificates that are pending arrival for corresponding merchandise
• Distributed certificates from USDA to different stores in each country
• Reported any discrepancy in the inventory, before merchandise was shipped.

• Responsible for loading containers following each country's customs requirements
• Responsible for scanning, sending, reviewing and data entry of all the merchandise shipped.

• Received merchandise and ensured accuracy
• Prepared and reviewed store's Purchase Orders for all the different countries.