Summary
Overview
Work History
Education
Skills
Languages
Timeline
Employee of the year award

Marco Montelongo

Hickory

Summary

Resourceful Warehouse Manager with 16 years of experience directing Distribution warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.

Experienced with quality assurance techniques and methodologies, ensuring product compliance and safety. Utilizes analytical skills to identify defects and improve processes. Strong understanding of regulatory standards and quality control procedures.

Experienced with managing returns processes and enhancing operational efficiency. Utilizes strategic planning and workflow improvements to drive customer satisfaction. Knowledge of team leadership and problem-solving in high-paced environments.

Overview

31
31
years of professional experience

Work History

Warehouse Distribution Manager

WJB Automotive LLC
11.2020 - 06.2025


  • Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
  • Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
  • Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
  • Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
  • Increased warehouse efficiency by streamlining inventory management processes.
  • Planned and executed facility layouts that maximized storage capacity while maintaining optimal workflow efficiency.
  • Implemented performance metrics to track employee progress, leading to enhanced accountability and improved overall performance.
  • Conducted regular audits on warehouse operations, identifying areas for improvement and implementing corrective actions accordingly.
  • Collaborated with human resources to develop comprehensive employee engagement and retention strategies, resulting in a more satisfied, motivated and productive workforce.
  • Coordinated cross-functional collaboration between sales, customer service, procurement, and logistics teams to ensure seamless operation of the supply chain process.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Unloaded, inspected, and stored damaged and returned products.
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Documented returned product details in OMS inventory tracking system.
  • Trained staff members on proper handling and processing of returns, resulting in fewer errors and improved productivity.
  • Improved turnaround time for refund processing by implementing an automated system that streamlined workflows.
  • Managed returns team, ensuring high-quality work and timely completion of tasks.
  • Reduced fraudulent return cases by closely monitoring suspicious activities and implementing strict verification processes.
  • Worked closely with Quality Assurance teams to address recurring product defects, leading to significant reductions in return rates over time.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Quality Control Analyst

WJB Automotive
06.1999 - 11.2020


  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
  • Inspected incoming products for adherence to labeling laws and company quality standards.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.
  • Reduced customer complaints with consistent monitoring of products for adherence to company standards.
  • Trained and coached existing and new employees on multiple investigative case types and internal control processes.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Developed and implemented procedures to meet product quality standards.
  • Reported problems and concerns to management.
  • Performed routine maintenance and calibration on testing equipment.

Warehouse Manager / Return Analyst

Automotive Bearing International
06.1998 - 06.2009
  • Ensured accurate and timely order fulfillment while maintaining high customer satisfaction.
  • Managed customer returns and utilized the IMS system for shipping, packing lists, and invoices.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
  • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
  • Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Observed packing operations to verify conformance to specifications.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Order Picker

Automotive Bearing International
09.1995 - 06.1998


  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.

Packer

Automotive Bearing International
06.1994 - 09.1995
  • Prepared bearings and seals for shipment in compliance with packaging requirements.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Education

High School -

Theodore Roosevelt High School, Los Angeles, CA
06.1991

Graduated: June 1991

Skills

  • Bilingual: English and Spanish
  • Shipping and receiving
  • Warehouse operations
  • Packaging and labeling
  • Palletizing
  • Warehouse layout
  • Barcode scanning
  • Quality management
  • Strategic planning
  • Safety monitoring
  • Logistics planning
  • Preventive Maintenance
  • Inventory management
  • Quality assurance
  • Customer needs assessment
  • Performance evaluation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Cleaning and sanitizing
  • Warehouse safety
  • Multitasking
  • Reliability
  • Worker supervision
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Detail-oriented
  • Order picking and processing
  • Material handling
  • Relationship building
  • Data entry
  • Forklift operation
  • Safety management
  • Conflict resolution
  • Customer relationship management

Languages

Spanish
Full Professional

Timeline

Warehouse Distribution Manager - WJB Automotive LLC
11.2020 - 06.2025
Quality Control Analyst - WJB Automotive
06.1999 - 11.2020
Warehouse Manager / Return Analyst - Automotive Bearing International
06.1998 - 06.2009
Order Picker - Automotive Bearing International
09.1995 - 06.1998
Packer - Automotive Bearing International
06.1994 - 09.1995
Theodore Roosevelt High School - High School,

Employee of the year award

Recipient 2010 and 2014. 

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Marco Montelongo