MARCO MURA
NC
Summary
Professional and Enthusiastic with several years of experience serving Foods and Drinks. Exceptional Interpersonal Communication, Customer-focused, skilled trainer, effective problem solver, inventory control. Expert with a proven ability to "Upsell" delicious Wine and Special Food for the Customers
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
The Jimmy
10.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Floor Manager
Aqua E Vino
02.2022 - 09.2023
- Managed store inventory and stock levels to maintain availability of products.
- Managed employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
GENERAL MANAGER & FLOOR MANAGER
VOLO RISTORANTE
01.2021 - 01.2022
- Trained over 10 new Waiters and Bartenders, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices
- Brainstormed and implemented delivery/Takeout menu option to help the restaurant survive during the COVID - 19 Pandemic
- Memorize restaurant`s wine stock and appropriate Entrée pairings
WAITERS & BARTENDER
VOLO RISTORANTE
01.2019 - 01.2021
- Provide information on Specials, menu signatures and monthly rotating taps
- Appropriately suggested additional items to customers to increase restaurant sales
- Developed and maintained positive working relationships with others to reach relevant college course work business goals
- Served Wine and International cocktails
- Conduct Monthly inventory of all bar stock
- Knowledge POS terminal
Education
SECONDARY SCHOOL -
UNIVERSITY OF CAGLIARI
01.2018
I.T.C. FABIO BESTA - ECONOMY AND FINANCE
I.T.C. FABIO BESTA
01.2013
Skills
- Positive Attitude
- Salesmanship
- Wine Knowledge
- Computer Competency
- POS Terminal
- Customer Service
- Food Safety Certification
- Attention to details
Certification
Learn2Serve Food Safety Management Principles
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Waiter
The Jimmy
10.2023 - Current
Floor Manager
Aqua E Vino
02.2022 - 09.2023
GENERAL MANAGER & FLOOR MANAGER
VOLO RISTORANTE
01.2021 - 01.2022
WAITERS & BARTENDER
VOLO RISTORANTE
01.2019 - 01.2021
I.T.C. FABIO BESTA - ECONOMY AND FINANCE
I.T.C. FABIO BESTA
SECONDARY SCHOOL -
UNIVERSITY OF CAGLIARI
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