Marco Navarro
Lafayette,LA
Summary
Restaurant Manager with 3 years of experience optimizing operations, enhancing customer satisfaction, and fostering team growth. Skilled in training and development, inventory control, and customer service, with a proven track record of reducing labor costs and maintaining high service quality. Bilingual and adaptable, committed to continuous improvement and achieving excellence.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Raising Cane's
04.2023 - Current
- Optimized operational workflows, boosting productivity and service quality while adhering to standards.
- Cultivated a unified team culture through targeted training programs, aligning staff with company goals.
- Analyzed waste and resource use, offering insights to enhance daily operations and resource management.
- Enhanced customer satisfaction and reduced staff turnover by fostering a positive work environment.
- Implemented effective maintenance solutions, ensuring high-quality dining experiences consistently.
Restaurant Manager
Chick-fil-A
08.2022 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Lifeguard and Guest Relations
Walt Disney World Parks and Resorts
02.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Assistant Manager
Tampico Mexican Restaurant and Cantina
08.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Business Administration And Management
Universidad Rafael Urdaneta
VenezuelaHigh School Diploma -
U.E Colegio Claret
VenezuelaSkills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Customer-Oriented
Food Service Background
Coaching and Mentoring
Staff Supervision
Bilingual
Training and Development
Timeline
Restaurant Manager
Raising Cane's
04.2023 - Current
Restaurant Manager
Chick-fil-A
08.2022 - 03.2023
Lifeguard and Guest Relations
Walt Disney World Parks and Resorts
02.2022 - 08.2022
Assistant Manager
Tampico Mexican Restaurant and Cantina
08.2021 - 01.2022
Bachelor of Arts - Business Administration And Management
Universidad Rafael Urdaneta
High School Diploma -
U.E Colegio Claret
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