Marco Nicastro
Saint Louis,MO
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
2
2
years of professional experience
Work History
Customer Associate
Walgreens
10.2021 - 08.2023
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Processed purchases and handled payment transactions using POS system.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
Education
Business
Southern Illinois University Edwardsville
Edwardsville, IL05.2027
High School Diploma -
Lindbergh High School
Saint Louis, MO05.2023
Skills
- Quality Assurance Evaluation
- Operational Efficiency
- Customer Buying Habits
- Accounts Payable and Accounts Receivable
Timeline
Customer Associate
Walgreens
10.2021 - 08.2023
Business
Southern Illinois University Edwardsville
High School Diploma -
Lindbergh High School
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