Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marco Pamies

Ocala,FL

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Server

Red Lobster
10.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Sales Associate

Zumiez
06.2022 - 10.2022
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Team Member

Roots Raw Juice Bar
03.2022 - 06.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.

Cook

Zaza New Cuban Diner Inc
02.2021 - 02.2022
  • Ordered and received products and supplies to stock kitchen areas.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Transitioned between breakfast and lunch service.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Cashier

Sonny's BBQ
06.2020 - 02.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Server

Zaza New Cuban Diner Inc
08.2019 - 02.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Team Member

Firehouse Subs
05.2018 - 10.2018
  • Continuously checked products for quality assurance according to strict guidelines.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.

Education

Certification - Cyber Security

University of Central Florida
Orlando, FL
12-2021

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
05-2019

Skills

  • Suggestive Selling
  • Microsoft Word
  • Multi-tasking strength
  • Adapt to diverse groups
  • Professional demeanor
  • Product promotions
  • Cash register operation
  • Merchandising understanding
  • Problem-solving skills
  • Exceptional customer service
  • Social perceptiveness

Timeline

Server

Red Lobster
10.2022 - Current

Sales Associate

Zumiez
06.2022 - 10.2022

Team Member

Roots Raw Juice Bar
03.2022 - 06.2022

Cook

Zaza New Cuban Diner Inc
02.2021 - 02.2022

Cashier

Sonny's BBQ
06.2020 - 02.2021

Server

Zaza New Cuban Diner Inc
08.2019 - 02.2020

Team Member

Firehouse Subs
05.2018 - 10.2018

Certification - Cyber Security

University of Central Florida

High School Diploma -

Lake Brantley High School

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Marco Pamies