Marco Pena
San Juan,TX
Summary
Dependable professional with strong background installing, maintaining and repairing Natural Gas Compressors and other Oil production equipment. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner-Operator
Next Generation Trucking
Alamo , TX
2019.10 - Current
- Monitored and tracked the progress of shipments.
- Created reports to track delivery times, routes and costs.
- Communicated with truck drivers about pick up and delivery schedules.
- Scheduled trucks for loading and unloading at various locations.
- Managed inventory of supplies used in transportation operations such as fuel cards, toll tags.
- Negotiated rates with vendors for services related to freight shipping.
- Developed relationships with key suppliers to ensure quality service at competitive prices.
- Received requests from customers for freight quotes and provided estimates accordingly.
- Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
- Ensured compliance with government regulations related to transportation of goods.
- Prepared invoices for payment collection from customers after completion of shipment process.
- Investigated customer complaints regarding late deliveries or lost and damaged cargo items.
- Monitored shipments to guarantee on-time delivery.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Planned, assigned and directed 6 fleet drivers to promote successful deliveries and excellent customer service.
- Responded to customer messages in regards to delivery issues.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Effectively resolved complaints by working closely with customers.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Managed personal driving time according to Hours of Service regulations.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed preventative maintenance, such as lubricating parts and components, on a variety of heavy trucks.
- Repaired and replaced defective parts and components on heavy trucks.
- Tested repaired systems to ensure proper operation.
- Adjusted functional parts of components as necessary for optimal performance.
- Maintained accurate records of work performed on each vehicle in the shop database system.
- Repaired electrical wiring harness, starting and charging systems.
Senior Field Service Technician
Enerflex Energy Systems
Alice , TX
2020.08 - 2022.11
- Performed preventive maintenance services according to established guidelines and schedules.
- Effectively diagnosed technical problems and resolved errors.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Handled telephone support calls to determine issues and provide solutions.
- Collaborated with team members to assess equipment performance needs.
- Explained and recommended service options to customers and detailed costs.
- Overhauled equipment to maximize performance and reduce costs.
- Diagnosed and repaired mechanical issues according to industry standards.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Submitted reports to manager and customer following field visits.
- Safely drove company's vehicle and used field automation systems.
- Explained and demonstrated equipment operations to customer.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Senior Field Service Technician
Archrock
Corpus Christi , TX
2006.04 - 2022.08
- Repaired malfunctioning components such as motors, pumps, valves, switches.
- Performed troubleshooting, maintenance and repair of complex electronic systems in remote locations.
- Replaced faulty components such as relays, circuit boards, transistors, sensors.
- Calibrated instrumentation to ensure proper operation within specified tolerances.
- Performed preventive maintenance services according to established guidelines and schedules.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Trained customers on equipment after installation.
- Handled telephone support calls to determine issues and provide solutions.
- Collaborated with team members to assess equipment performance needs.
- Maintained equipment performance by cleaning and lubricating components.
- Explained and recommended service options to customers and detailed costs.
- Overhauled equipment to maximize performance and reduce costs.
- Diagnosed and repaired mechanical issues according to industry standards.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Drove and maintained company vehicle, keeping in peak condition.
- Explained and demonstrated equipment operations to customer.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled maintenance on time to drive quality service.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear on jobsite and participated in monthly safety meetings and training.
Packaging Lead
Austing Industrial
Deer Park , TX
2004.12 - 2006.04
- Ensured proper functioning of packaging equipment and addressed any malfunctions or breakdowns.
- Monitored production schedules to ensure timely completion of orders and coordinated with other departments to resolve any issues.
- Maintained accurate records of material usage, production output, and other relevant data for reporting purposes.
- Performed regular maintenance checks on all machines used in the packaging process, ensuring they were running efficiently at all times.
- Managed inventory levels of raw materials and finished goods, coordinating with vendors when necessary for restocking needs.
- Labeled packages and recorded items packed in preparation for shipping.
- Processed finished product by moving through packaging machines.
- Set up jobs for lines and assisted with printing labels and packaging.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
- Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
- Coached packaging employees to improve performance and resolve inconsistency issues.
- Operated and maintained vacuum sealers and pallet jacks.
- Oversaw shift changes by monitoring housekeeping standards.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Assembled cartons, crates and containers to prepare for shipping.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Moved materials and items to shipping or to other designated areas.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
Truck Driver
JC Trucking
Othello , WA
2003.06 - 2004.02
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Managed personal driving time according to Hours of Service regulations.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Processed invoices on a timely basis according to established procedures.
Education
Certificate of Completion in Automotive, Diesel And Industrial Technology - Automotive, Diesel And Industrial Technology
Universal Technical Institute of Texas Inc
Houston, TX2006-04
High School Diploma -
Othello High School
Othello, WA2003-05
Skills
- Operational Reporting
- Operations Oversight
- Personnel Management
- Documentation And Reporting
- DOT Compliance
- Business Planning
Certification
- Caterpillar Gas Engine 1
- Caterpillar Gas Engine 2
- Caterpillar Gas Engine Electronics
- Caterpillar G3600 Gas Engine Master Mechanic Course
- Caterpillar G3600 Advance gas engine controls
- Waukesha GET Training
Timeline
Senior Field Service Technician
Enerflex Energy Systems
2020.08 - 2022.11
Owner-Operator
Next Generation Trucking
2019.10 - Current
Senior Field Service Technician
Archrock
2006.04 - 2022.08
Packaging Lead
Austing Industrial
2004.12 - 2006.04
Truck Driver
JC Trucking
2003.06 - 2004.02
Certificate of Completion in Automotive, Diesel And Industrial Technology - Automotive, Diesel And Industrial Technology
Universal Technical Institute of Texas Inc
High School Diploma -
Othello High School
- Caterpillar Gas Engine 1
- Caterpillar Gas Engine 2
- Caterpillar Gas Engine Electronics
- Caterpillar G3600 Gas Engine Master Mechanic Course
- Caterpillar G3600 Advance gas engine controls
- Waukesha GET Training
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