Marco Perez
Santa Ana,CA
Summary
Versatile and dependable, with a proven track record of enhancing customer satisfaction and streamlining operations at USPS. Excels in problem-solving and team collaboration, significantly reducing customer complaints by implementing careful handling practices. Demonstrated ability to adapt quickly, mastering new skills such as machine operation at Oakley, ensuring quality product output.
Overview
9
9
years of professional experience
Work History
Custodian
TUSD
05.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Mail Carrier
Usps
03.2021 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
Machine Operator
Oakley
01.2021 - 03.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Plant Vendor
Altman Plants
05.2018 - 11.2020
- Managed inventory and ensured timely replenishment of stock to maintain product availability.
- Delivered exceptional service, ensuring customer satisfaction and fostering repeat business.
- Improved vendor relationships by maintaining open communication and addressing issues promptly.
- Handled vendor inquiries and resolved issues to maintain smooth operations.
- Implemented quality control measures to ensure product standards were met.
- Strengthened client loyalty, delivering reliable service and quality products.
- Provided training to new team members on vendor management procedures.
Lot Attendant
Home Depot
04.2018 - 02.2020
- Assisted with maintaining an organized and clean lot, contributing to a positive environment
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Escorted drivers to vehicles and helped load or carry large items.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Mitigated risk of damage, instructing staff on proper vehicle handling and parking techniques.
Busser
All That BBQ
04.2016 - 09.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
Tustin High School
Tustin, CA06.2018
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Team collaboration
- Heavy lifting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custodian
TUSD
05.2024 - Current
Mail Carrier
Usps
03.2021 - Current
Machine Operator
Oakley
01.2021 - 03.2021
Plant Vendor
Altman Plants
05.2018 - 11.2020
Lot Attendant
Home Depot
04.2018 - 02.2020
Busser
All That BBQ
04.2016 - 09.2018
Tustin High School
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