Marco Perez-Valdivia
Kent,WA
Summary
Respectful well mannered, Organized and dependable candidate successful at managing priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Game Room Attendant
CEC Entertainment
08.2023 - Current
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Conducted routine rounds through game room floor to check and test games.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Ensured optimal functionality of arcade machines by performing timely repairs and coordinating with technicians when necessary.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
- Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
IGrad
25668 104th Ave SE, Kent, WA 98030Skills
- Self-Motivated
- Cultural Awareness
- Flexible and Adaptable
- Teamwork and Collaboration
- Patience and Empathy
- Cleanliness and hygiene
- Customer Service
- Customer Assistance
- Relationship Building
- Flexible Schedule
- Problem-Solving
- Decision-Making
Accomplishments
Managed to raise my academic levels higher.
Languages
Spanish
Professional Working
Timeline
Game Room Attendant
CEC Entertainment
08.2023 - Current
IGrad