Marco Perez-Valdivia

Game Room Attendant

CEC Entertainment

08.2023 - Current

Assisted customers with redeeming tickets or points for prizes in a friendly manner.
Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
Enhanced customer experience by ensuring a clean and safe gaming environment.
Conducted routine rounds through game room floor to check and test games.
Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
Communicated proactively with guests to troubleshoot problems and provide guidance.
Reported game malfunction to maintenance department for resolution to decrease machine downtime.
Ensured optimal functionality of arcade machines by performing timely repairs and coordinating with technicians when necessary.
Stocked and maintained game room tokens, cards and board games for patron convenience.
Reported concerns, broken machines, and out-of-order games to supervisor.
Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Facilitated smooth transitions between games by efficiently resetting equipment for new players.
Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.