Marco Petronella
Miami,FL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and guest relations.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Trilingual Restaurant Manager accustomed to supervising high-volume environments with over 1000 covers daily Highly effective working with people,
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Joia Beach
03.2023 - Current
- Oversight of daily operations for a high-volume, multimillion-dollar beachfront restaurant generating substantial annual revenue.
- Lead and mentor a team of 50+ FOH employees, ensuring service standards aligned with luxury hospitality expectations.
- Manage department scheduling, labor cost control, payroll approval, and performance evaluations.
- Implement and refine Standard Operating Procedures (SOPs) across FOH, improving consistency, guest satisfaction, and operational flow.
- Collaborate with ownership and executive leadership on strategic planning, revenue optimization, event execution, and VIP guest management.
- Maintain strict adherence to sanitation and food safety protocols while upholding brand-level hospitality excellence.
- Oversee private events, bottle-service activations, large-scale brunch operations, and themed parties, ensuring flawless coordination between departments.
- Analyze financial performance, monitor daily P&L trends, and support decisions boosting profitability and guest engagement.
- Lead hiring, onboarding, and continuous training for new staff members, maintaining high team morale and professional development.
Restaurant Manager
Joia Beach
08.2021 - Current
- Managed staff schedules .
- Effectively managed payroll and timekeeping.
- Take care of FOH for 60 people.
- Implementing SOP
- Excellent customer service, keep constantly in touch with guests.
- Schedule performance review for employees.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash drop.
- Managing two others manager.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Lead Server
Joia Beach
07.2020 - 07.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
General Manager
Pura Pizza
01.2020 - 07.2020
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Server
Fratelli La Bufala
01.2015 - 01.2020
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Education
High School Diploma -
Francesco Orioli
Viterbo 06.2009
Skills
- POS Terminal Operation
- Front of House Management
- Staff Scheduling
- Performance Improvement
- Menu Pricing and Writing
- Payroll Submission
- Complaint Resolution
- Personnel Recruiting
- Guest Relations
- Staff Supervision
- Hiring and Training
- Customer Loyalty
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Assistant General Manager
Joia Beach
03.2023 - Current
Restaurant Manager
Joia Beach
08.2021 - Current
Lead Server
Joia Beach
07.2020 - 07.2021
General Manager
Pura Pizza
01.2020 - 07.2020
Server
Fratelli La Bufala
01.2015 - 01.2020
High School Diploma -
Francesco Orioli