Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Marco Pino

Los Angeles,CA

Summary

Motivated and customer-focused team member with hands-on experience in fast-paced food service environments at Wingstop and Shakey’s. Proven ability to drive sales through upselling techniques, product knowledge, and efficient service. Skilled at creating positive guest experiences that lead to repeat business, and customer loyalty. Adept at working under pressure while maintaining high standards in food quality, cleanliness, and customer care. Committed to supporting team success, and consistently contributing to revenue growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cook

Wingstop Restaurant
Los Angeles, California
11.2024 - Current
  • Maintained kitchen cleanliness and adhered to food safety guidelines.
  • Collaborated with team members to ensure timely meal preparation and service.
  • Adapted quickly to changing menus and special dietary requests from customers.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.

Cashier

Shakeys Pizza Parlour
Los Angeles, California
11.2023 - 07.2024
  • Processed customer transactions efficiently at a busy pizza restaurant.
  • Assisted customers with menu choices and special requests.
  • Handled cash, credit, and gift card payments accurately.
  • Collaborated with team members to ensure smooth service flow.
  • Supported promotional activities by informing customers of specials.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Theodore Roosevelt High School
Los Angeles, CA
07-2023

Some College (No Degree) -

East Los Angeles College
Monterey Park, CA

Skills

  • Effective communication
  • Problem solving
  • Adaptability
  • Hospitality and service industry background
  • Sales training
  • Exceptional customer service
  • Product demonstrations
  • Client service
  • Upselling
  • Building rapport
  • Food safety
  • Team collaboration
  • Cash handling

Certification

  • serve safe
  • drivers license class c
  • alcohol license

Accomplishments

  • employee of the quarter

Languages

English
Professional
Spanish
Professional
Sign Language
Limited

References

References available upon request.

Timeline

Cook

Wingstop Restaurant
11.2024 - Current

Cashier

Shakeys Pizza Parlour
11.2023 - 07.2024

High School Diploma -

Theodore Roosevelt High School

Some College (No Degree) -

East Los Angeles College

Similar Profiles

CREATE PROFILE