Marco Reyes
Orlando,FL
Summary
Accomplished Hotel Front Desk Supervisor with a proven track record at Developer Inn Highway, enhancing guest satisfaction through efficient front desk operations and expert staff training. Skilled in Microsoft Office and guest relations management, I significantly streamlined check-in processes and fostered a team-oriented environment, driving operational excellence and superior customer service.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Supervisor
Developer Inn Highway, A Howard Johnson By Wyndham
01.2024 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Low Voltage Installer
Rampart Security Systems
07.2023 - 12.2023
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Increased client retention by offering exceptional customer service and addressing concerns promptly.
- Enhanced system performance by efficiently installing and maintaining low voltage wiring for various applications.
- Improved customer satisfaction by providing timely and accurate installations of low voltage systems.
Crew Lead
ProResponse Staffing
01.2021 - 06.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
FASA/BASA CERTIFICATE - LOW VOLTAGE
Alarm Association of Florida, Inc
Florida11.2023
Bachelor of Science - Law
Universidad Gran Marical De Ayacucho
Anaco, Venezuela09.2023
Skills
- Staff Training and Development
- Flexible Schedule
- Cash handling expertise
- Complaint Handling
- Guest Relations Management
- Hotel industry knowledge
- Microsoft Office
- Customer Service
- Computer Skills
- Front Desk Operations
- Food and Beverage Operations
Timeline
Hotel Front Desk Supervisor
Developer Inn Highway, A Howard Johnson By Wyndham
01.2024 - Current
Low Voltage Installer
Rampart Security Systems
07.2023 - 12.2023
Crew Lead
ProResponse Staffing
01.2021 - 06.2023
FASA/BASA CERTIFICATE - LOW VOLTAGE
Alarm Association of Florida, Inc
Bachelor of Science - Law
Universidad Gran Marical De Ayacucho
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