Marco Rodriguez
Los Angeles,CA
Summary
Committed food runner with experience serving hot/cold food dishes while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Kept dining area clean with proactive attention to departing guests, empty plates, and spills. Proactive leader with strengths in communication and collaboration. I am determined, perseverant, innovative, and a hard worker that can work under lots of pressure. I am a great motivator; I hold a great amount of focus for work priorities and I am a people person more than anything. My goal is to please the customer and do what I can to make sure the job is done right and perfectly.
Overview
5
5
years of professional experience
Work History
Food Runner
Eataly LA
04.2023 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Food Runner/ Expo
Yamashiro Hollywood
09.2021 - 04.2023
- Provided customer service on general restaurant questions
- Prepared food presentation for execution to tables
- Maintained professional service while tending to, on average 500 customers, during a typical night shift
- Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning dishes
- Engaged with customers regularly, explaining menu choices and other related questions
- Communicated orders to the kitchen staff and ensured that all orders were accurate and on time
- Provided the customers with a pleasant dining experience and quality service
- Learned to take initiative and support co-workers when needed while continuing to perform my own duties
- Gained ability to successfully perform duties in stressful situations
- Work in a fast-paced environment
- Consistently provided professional, friendly, and engaging service
- Analyze food checks ensuring all food coming out of the kitchen is accurate and up to company standards.
Demolition laborer
Construction Companies
06.2021 - 08.2021
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
- Collaborated with craft teams to complete large-scale construction projects
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground
- Provided building construction and demolition services and adhered to work safety codes
- Helped in loading and unloading of trucks and transported all trash to dumpster.
Cashier/Drive-thru operator
Mc Donald’s
07.2019 - 12.2019
- Consistently provided friendly guest service and heartfelt hospitality
- Handled guest concerns and complaints
- Demonstrate integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately.
Education
small buisness administration Managment -
pasadena city college
Pasadena, CA08.2021
highschool diploma -
Francisco Bravo Medical Magnet High School
Los Angeles, CA06.2021
Skills
- Communication
- Crew coordination
- Safety awareness
- Punctual
- Responsible
- Hardworking
- Cleanliness
- Friendly
- Organized
- Well-Mannered
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Food Runner
Eataly LA
04.2023 - Current
Food Runner/ Expo
Yamashiro Hollywood
09.2021 - 04.2023
Demolition laborer
Construction Companies
06.2021 - 08.2021
Cashier/Drive-thru operator
Mc Donald’s
07.2019 - 12.2019
small buisness administration Managment -
pasadena city college
highschool diploma -
Francisco Bravo Medical Magnet High School