Marco Rodriguez
Yuma,AZ
Summary
Expert in sales and customer relationship management across various sectors. Skilled in enhancing customer satisfaction and loyalty through strategic sales initiatives. Facilitated remarkable client base expansion and revenue increase by enhancing sales strategies and revealing new market opportunities.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative - Remote
Tess Oral Health
Eau Claire, WI
06.2022 - Current
- Conducted 40 to 50 outbound calls daily, achieving a conversation rate of 12%.
- Managed territories including Northwest California, Nevada, Idaho, Utah, New Mexico, Montana, Wyoming, Hawaii, and Canada.
- Processed customer orders via inbound calls, email, and DSO platforms.
- Consistently exceeded monthly sales targets by securing 11 or more new accounts.
- Maintained professionalism while interacting with diverse personalities.
- Sourced new sales opportunities through proactive lead follow-up and outreach efforts.
- Followed up with potential clients, providing additional information and addressing inquiries.
- Collected and entered customer information accurately into the CRM system to streamline sales processes.
- Trained new sales representatives on Excel, company protocols, and product knowledge.
- Developed targeted email marketing campaigns, enhancing customer engagement and satisfaction.
Inside Sales Account Manager - Remote
KaVo Kerr
Brea, CA
06.2022 - 04.2023
- Oversaw Southwest Dental Region territories: California, Nevada, Texas, Arizona, and Utah territories.
- Engaged with sales teams and management to develop effective strategies for achieving sales objectives.
- Executed outbound calls to generate leads in the dental industry.
- Conducted weekly strategy calls to optimize sales performance, and share best practices.
- Executed follow-up communications regarding product samples, prospects, demonstrations, and trade shows.
- Established strong relationships with new customers, ensuring satisfaction and retention for ongoing sales growth.
- Utilized CRM software to monitor sales activities and maintain client interaction records.
Sales Support Representative - Remote
KENDAL FLORAL LLC & FLOREXPO LLC
Carlsbad, CA
10.2020 - 10.2021
- Managed customer accounts, overseeing order processing, quotes, and communication to ensure satisfaction.
- Coordinated the routing of cargo across domestic and international locations, ensuring compliance with all regulatory requirements.
- Resolved daily logistical challenges, exercising decision-making skills to maintain operational flow.
- Provided comprehensive administrative support, including truck routing, managing communications, and organizing logistics documentation.
- Coordinated with vendors to optimize purchasing and procurement processes.
- Utilized CRM software to track sales activities and client interactions effectively.
Support & Equipment Specialist
Zest Dental Solutions
Carlsbad, CA
06.2017 - 07.2020
- Delivered global customer service for dental manufacturing company across multiple regions.
- Managed domestic and international accounts in Asia, Latin America, and Europe.
- Provided technical support for staff regarding equipment troubleshooting and repairs.
- Utilized territory planning tools including Zoho, CRM software, and Google Platform.
- Collaborated with supply chain and vendors to maintain optimal stock levels and procure supplies.
- Acted as the primary liaison between clients, management, and the sales team to streamline communication.
- Collaborated with inventory management, ensuring adequate stock levels of essential equipment and supplies.
- Responded to customer inquiries regarding products, pricing, and availability with accuracy.
- Prepared presentations using Excel and PowerPoint.
- Participated in trade shows and educational events to promote medical products.
- Assisted in the training and onboarding of new sales representatives, enhancing team capabilities.
- Ensured compliance with applicable regulations regarding hazardous materials handling processes.
Dental Assistant Supervisor
Dentistry 2000
Oceanside, CA
06.2009 - 03.2017
- Assisted dentists with patient examinations and procedures, ensuring efficient workflow.
- Prepared and sterilized instruments for safe use in treatment sessions.
- Educated patients on proper oral hygiene and post-treatment care guidelines.
- Maintained cleanliness and organization of treatment areas throughout the day.
- Provided chair-side support during procedures, including instrument exchange and suction device operation.
- Took digital X-rays using radiographic equipment for diagnostic purposes.
- Documented patient records, detailing procedures performed and notes taken.
- Managed patient scheduling and maintained accurate appointment records.
Education
Associate's degree - Business Administration
Palomar College
San Marcos, CA02.2021
Trade School - Dental Assisting
UEI College
San Diego, CA09.2008
Skills
- ERP systems
- CRM software
- Microsoft outlook, word, and Excel
- Sales
- Customer service
- Phone etiquette
- Conflict management
- Computer literacy
- Negotiation
- Office management
- Documentation review
- Time management
- Technical support
- Data entry
- Team collaboration
- Logistics coordination
- Sourcing alternative suppliers
Languages
English - Expert, Spanish - Expert
Timeline
Inside Sales Representative - Remote
Tess Oral Health
06.2022 - Current
Inside Sales Account Manager - Remote
KaVo Kerr
06.2022 - 04.2023
Sales Support Representative - Remote
KENDAL FLORAL LLC & FLOREXPO LLC
10.2020 - 10.2021
Support & Equipment Specialist
Zest Dental Solutions
06.2017 - 07.2020
Dental Assistant Supervisor
Dentistry 2000
06.2009 - 03.2017
Associate's degree - Business Administration
Palomar College
Trade School - Dental Assisting
UEI College
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